SwitchUp - Second Phone Number Reviews

by Photos With Text

Contacting customer service is like sending messages to Mars. Purchased SwitchUp for use as a business number. I had friends that used different cell phone carriers call me. The phone does not allow for calls to come through from AT&T customers. That is great right. A lot of my business comes in from Instagram.
I removed app put app back on phone twice. I did everything that customer service suggested could be the problem. Everything they suggested that I didn't do with their app I had already done.
So now I have 300 garment labels printed with my business phone number that doesn't accept phone calls from all carriers.
You also have to wait for days for them to actually address your email. So now I am stuck and their free one month is a joke because your issues are not worked out in a month however you are billed on time. I went with them because I thought they were vetted by Apple. Go with Google it is free.

by Non-existant Customer Service

I used SwitchUp and it worked. I warn you though, if you ever have issues with SwitchUp you will be at the mercy of whom ever decides to get back to you only via email. They have poor customer support.. submit a ticket and hope that they get back to you within maybe 48 hours.

I used SwitchUp for a short time for my personal business to separate phone calls. Eventually I needed to upgrade from SwitchUp to a real phone. So I went to ATT with the port number provided and had the number transferred. It didn’t go so smoothly and even after cancelling the this app service and deleting SwitchUp and alllllllll the hours on the phone with ATT trying to troubleshoot, phone calls are still being sent to SwitchUp .

I’ve continuously reached out to this app support and expressed my concerns and am still trying to resolve this issue. But nobody seems to really care.

I will never use this cheap crap again.

by Lalalandd12345667

We use SwitchUp for our business, but have been having issues where we can’t even use it AT ALL. Trying to contact someone to help is IMPOSSIBLE. And when they finally decide to reach back out all they have to say is they are aware of their problems. Excuse me? We are a business we cannot afford to have that lame excuse while we are possibly losing business. And if you are aware of your problem how about you reimburse your customer or even contact them to answer their questions. Terrible company terrible idea. I would have anyone who uses this as a means of important communication to reconsider as it might not even work and to pay for something that doesn’t work is a cheat of your money.

by Kristenl9

This is the second time this has happened. I can’t believe I relied on this service a second time. When I have tech issues there is no number to call. I’ve sent my support request over an hour ago and nobody has responded. My business relies on this second line. Literally leaving right now to go buy a second phone to never have to use SwitchUp again (or any second line app). Not realizable for serious business needs.

by Mig.sibyl

Disappointed is an understatement. Been trying to use it all morning. Downloaded SwitchUp , paid the $7.99 for the month, when I went further into SwitchUp it froze. Restarted SwitchUp a couple of times, every time I tried to use it Errors would pop up, closed it, restarted and the same issue all around their features, from setting the office time, automatic replies, and even calls. Haven’t been able to make not even 1 call. I’ve submitted (2) reports already so lets see if they fix whatever it is before the day is done. Otherwise, I’ll have to cancel and find another option.

by Eagle Valley Sitters

We have lost bookings due to this apps inability to perform as it should. Requests constantly “time out” when trying to send texts and calls, clients texts won’t send to us and then we look unresponsive. Then when I logged out to try and reinstall SwitchUp , now we can’t log back in! Same error message “request timed out.” This is a business app, without even a phone line to call for assistance. If you care about the reputation of your business and being responsive to your clients, just shell out the money for a traditional business phone. Currently, we really wish we had. So disappointed.

by Muay Thai Warrior

I enjoy the clean UI, list of available numbers, and ability to set business (do-not-disturb) hours. However, from what I can tell, there is no way in SwitchUp or thru Apple Subscriptions to switch between monthly / annually subscriptions. I would likely give SwitchUp one more month prior to deleting it, unless I am able to upgrade to an annual subscription. Personally, I dislike the idea of a monthly recurring charge for app subscriptions.

by Queenb0014

I have had no issues with the service out side of not receiving some text messages. I’m not sure how many this potential customer happened to get reach out to me via social media when she didn’t get a response. I Waiting to see what this app has a say to fix it.

by Biznbv

Easy and quick to set up only should tell about the cost before the download of app but still have a choice to accept or decline so only downside is loading what you think is a free app I will see how well it works thanks

by Deason26

So I tried Google Voice but that wasn’t that great since you technically can’t use the Google number for business without paying. I opted for Grasshopper for an 800 number, but found it to be too expensive considering the size of my business. I came across this service and it just fit. It’s perfect for what I need and I’m very happy with it.

by Gchjkveh

I had issues with it but later worked and it’s still working. I receive picture messages and calls

by Sexyk79

So far so good, i just downloaded so i will let you know how it really is once i start using it. It was very easy to download and it doesnt cost that much so far its affordable and very convient way to have a 2nd phone number.

by MzJay38

James was able to assist me with listing my business number under 411. This step made my new business line official. This service is great and affordable for small business owners like me! Excellent customer service 🎉

by 十面埋伏0509

Everything good so far, but what if SwitchUp down? Will I lost the number also, I gonna running a business with it, so i just want to know how can you guys keep the number if app down or disappear one day?

by Fitt Studio

I am a small business owner and I have used SwitchUp now for a few months after porting my number to SwitchUp , and am very happy with it…I have also read other reviews and have not had any negative experience… Love it, fingers crossed!

by Tracee2021

I was able to fix a miss understanding with the person i was seeing at the time, i used SwitchUp after getting blocked and it lets u switch #for a additional $5 if u get blocked again😆i do recommend it

by Carrie2222

Hi there I had shut off my account but it said I could come back and see what people called and to reactivate my account but now it won’t let me is there away to use the same account and phone number or is it to late?

by 5limdogg

This f#*+in app is great and works without any glitches or freezing up. I’ve recommended it to multiple people that I do business with and to my friends just because I like it so much. No cappin. And I never do reviews so that says a lot in itself. Get it tho. It’s exactly what you need. At least for me it was.

by Cosmic Puppy Federation

Just got off trial and found SwitchUp to be intuitive and easy to use. Integrates all call and text information between lines so there’s no confusion where calls are coming from. Had initial setup issue with my carrier and support team was on the spot getting it corrected. Communicative, responsive and very friendly.

by WaxdHandlebar

My siblings & I are trying to sell our house so I download this app so I didn’t have people calling while I’m trying to sleep. The only feature I’d like to see added is the ability to set a different ringtone in SwitchUp . That way you could differentiate which line they’re calling on without having to look.

by Cookielonder

I love SwitchUp. Saves me time. I recommend it.