SmartLine Second Phone Number Reviews

by Lill_zak

I use this as my business number and it is so frustrating most of the time. It will show I have a text or voicemail but I will not be able to get the info. I will try to text clients and it will some times send and other times I don’t know if it has gone through. It says it is sent but my client have not received it. This has happened at least 5 times. I end up signing out and logging back on multiple times to get it to load my messages.
I would not recommend SmartLineSecondPhoneNumber if you are going to use it for a business. I don’t want my clients to think I am unavailable or not wanting to respond to their text.
This could be a great app if godaddy fixed these problems. If you read the reviews they have responded to they say they are working on these things but it’s been a couple years and we are still struggling with the same issues.

by Thelove21685

I’ve had SmartLineSecondPhoneNumber for about four months now and besides all the incoming call for the wrong person/number and robot calls, I’ve lost so much business due to the many features missing from SmartLineSecondPhoneNumber. There’s so badge notifications to even let me know that I even have a text message waiting for me, there’s absolutely no way for me to set a distinctive sound for my messages or a way to raise the volume. My clients count on me to respond to their text messages in a timely and professional fashion, I just checked SmartLineSecondPhoneNumber and I’ve already missed 4 new clients from yesterday, I shouldn’t have to check SmartLineSecondPhoneNumber every five minutes out of fear that I’ve missed a clients message.
The voicemail greeting feature on SmartLineSecondPhoneNumber is a joke, I recorded a greeting but it never saved and it won’t save. What’s the point of having that feature if it won’t save the recording?? I have had it with SmartLineSecondPhoneNumber!! If there are no changes made soon I’ll have to take my business somewhere else.

by Princesskain

I very recently bought this to use as a business line on my personal phone. The texting feature works great - shows business colleagues and clients my new business number . But as soon as I started using SmartLineSecondPhoneNumber to make calls, it changes my business phone number to a COMPLETELY DIFFERENT number! Different City and State than my personal or business phone number. And the worst part is - the number it shows on people’s caller ID’s is one that’s blacklisted on the web for being a scammer phone number. This is so horrible! I now have business cards with my new number. And I can’t even return calls to my clients without a DIFFERENT NUMBER showing up - a junk solicitors phone number FROM A DIFFERENT STATE showing up on their caller ID?!. Spent over an hour on the phone with tech support, they can’t figure it out? Now I am waiting to see if someone else can fix the problem. They told me to give them 72 hours. I will update this post if the problem gets fixed. I NEED it to get fixed. This is a big and costly glitch.

NOTE:::: SmartLineSecondPhoneNumber is through ITunes which apparently isn’t affiliated with Godaddy directly. Which could be a problem for people. Esp when something goes wrong and Godaddy can’t even help you- they’re left emailing iTunes support. Just keep that in mind. Also, you cannot link this to your regular Godaddy billing. Very inconvenient.

by Jmeltzer

After reinstalling twice I still continue to get the same error message, “Error, no cellular connection. Please make sure you are in an area with coverage.” I have checked. Cellular works for all other apps, my actual cellular connection is great. Cellular is turned on for the SmartLine app in settings. Wifi has been tinted on and off, off and on, I’ve tried it each and every single possible way I could think of and still no outgoing calls work. Incoming calls work though, as does text messaging. But outgoing is a bust.

SmartLineSecondPhoneNumber is useless as it now stands, and I’ve just gone past my 7 day free trial period so I also had to pay GoDaddy $10 for an app that doesn’t work. I tried calling for support to no avail. Customer rep was nice but just as clueless as I now am, and when our call got disconnected after troubleshooting for 20 minutes, and then being put on hold while my rep went to try and find a resolution, I received no call back. So app gets 1 Star and support gets 1 Star.

I pray that the reason my app is not working is that I’m simply doing something wrong but after troubleshooting by myself and with tech support for a while, I fear that SmartLineSecondPhoneNumber is a buggy waste of money. Maybe 4.20.1 will fix it? Maybe 4.21.0? Can I wait that long to not be able to make calls though? Probably not.

by Mr. Bey

I have a number of services with Go Daddy. From hosting to email service and have been pleased with all of the services until now. From the first day I I started using this service calls were dropping. I would answer the phone when SmartLineSecondPhoneNumber pops up and then the call will drop. I would get a message that I missed a call in the phone never rang. There were other times when I would answer the phone say hello couldn’t hear the other person and I’m guessing you couldn’t hear me and then all of a sudden the call dropped. This is been going on for over a week. When I called Go Daddy one of the representatives even told me that he has a service and he has the same problem with dropped calls. I’m a business owner I do not have the luxury of dropping or missing calls. This is my business and I am not pleased with the service cannot recommend Go Daddy for this particular service.

by Thamysorel

Worst app ever for a 2nd number. There is lots of others that works much better with better costumer seevice and cost 1/10 less than Smartline.
I constantly have issues of texts never being delivered, and you will never find out unless you open the conversation. Today I simply had No tect message being delivered, all of them had errors.
I also have huge issue with receiving phone calls. I had a client that tried to contact me because she could not find my business location and I never received her call. When I finally saw her, she was sitting in front of me trying to make the phone calls and I would never receive the calls on my phone. I had several issues over and over with texts and phone calls, it is simply useless, it is really bad for me not being able to contact my clients, totally lose the point of having a business phone number.
I tried today again to contact Godaddy regarding the phone number errors and I was never able to reach them.

by Cleverpun1

SmartLineSecondPhoneNumber has always been problematic but the last couple of versions are essentially unusable.

- there’s still no way to search text massages for a keyword
- no compatibility with basic VPN services
- calls and texts don’t alert and messages won’t send unless you disable your VPN
- even if you disable your VPN good luck getting a text message to send. Multiple errors, constantly
- this godawful app has made my longtime work number, and therefore me, look like an absolute joke… missed calls, missed texts, inability to respond, eventually forced to use another number
- customer service’s solution is always to uninstall and reinstall SmartLineSecondPhoneNumber , to disable VPN, and even once “get a new phone” (my phone is only a year old and is running the most recent OS with all updates and patches)
- even when I do uninstall and reinstall SmartLineSecondPhoneNumber and disable my VPN, there’s <50% change SmartLineSecondPhoneNumber will work
- GoDaddy makes it all but impossible to port your phone number over to another service

Thanks for nothing, GoDaddy. This product has always been bad but after six years of your lies that you’ll fix this, I’m over it. I refuse to believe that this company isn’t buying five star reviews. In its best, most stable version this was a problematic a 3-star product, and is currently a zero-star product.

by Mimaleems

I’ve been using this as my business line for 3 years now. In the beginning it worked pretty well, but lately I’ve been having lots of issues with it (and, yes, I have the latest version installed)…

- sometimes I’ll get a notification of a missed call/voicemail without the phone ever ringing.
- often when I get a push notification of a new call/text, when I click on it and SmartLineSecondPhoneNumber opens, it doesn’t show right away. It takes several times of closing and opening SmartLineSecondPhoneNumber so I can actually read the message.
- often when I’m trying to send a text, I get the error message that “Message Failed to Send”, and it takes several tries (closing and reopening SmartLineSecondPhoneNumber , and sometimes even restarting my phone) for it to go through.
- sometimes a text or voicemail will show under another contact’s name in error. Many times I have replied to messages thinking that they came from someone else.

Needless to say, it is completely unacceptable when you have to rely on this phone number in order to conduct business with customers. Who knows how often text messages are never received or delivered, or phone calls never come through. How much business am I losing unbeknownst to me?

Unfortunately, this phone number is listed on all my marketing materials, website and Google listing, so I’m too committed to be able to switch to another service.

Please fix these issues ASAP!

by Icemanasota

This is really tough to write because for about a year and a half, this has been an absolutely awesome value add to my business. It did what it was supposed to: incoming/outgoing texts and phone calls. Voicemail, business hours, really smooth interface. It was great!cit occasionally had glitches and outages when the service wouldn’t work, but they seemed to overcome those issues within 24 hours. Fast forward to 2021 and the problems arose. Mainly outages. We’re talking 2/3 outages a month where you either can’t make incoming/outgoing calls or texts! Like, long outages too! It’s really bad, and has negatively impacted business operations. I’m pay to use SmartLineSecondPhoneNumber, and then lose revenue because your business customers can’t reach you? No thanks. Switching to e-sim in iPhone and calling it a day. So unfortunate too because I can’t transport my number. Yet, it’s worth it to not have to deal with the repeated and prolonged service outages.

UPDATE: still horrible

by Corrado620

Texting is by far the worst feature of this application. Texts fail to send often enough where it is frustrating. I have written about this before with GoDaddy emailed support. However this review is how texts are received on the other end. After sending a longer text, about 6 paragraphs long with spaces between paragraphs (sent to more than one person), people on the receiving end told me that my texts are confusing and out of order. So that is confusing, I only sent one text.

After getting a screen shoot from a receiver the text what is noticed it that each paragraph gets sent as a different text through SmartLine and get a label at the bringing of the text saying ‘2/6’ or ‘1/6’.

So not only does the text not get received as one text but in multiple texts, they get received out of order. This never happens through messengers on phones. I am a Landlord and most communication with tenants are through texts, this SmartLine system is currently not a quality system when it comes to texting. And if your company runs heavy in the texting department SmartLine falls well short and is going to cause more frustration than help, just buy used smartphone on a normal phone carrier. This is just one of more than a few issues I have with SmartLine.

by Sjbeck4

Me and 3 staff use this service and even when we are logged out, some of us still receive calls, but aren’t able to answer them, and others of us, even when logged in, cannot see or accept calls. Some voicemails go to my personal inbox and others are transcribed to the SmartLine app, so I miss some voicemails because I can’t open and listen to the ones that go to my personal VM for some reason. There is usually a very poor connection and a delay, so it is hard to hear the client, and we talk over each other due to the audio delay. Also, before I agreed to purchase this service for a year I asked if I would be able to send mass texts and the GoDaddy rep answered “yes.” But that is not true. I can only send one text at a time. And only one image at a time as well.

by Seahawk Gang

SmartLineSecondPhoneNumber works good but could be better. There are a lot of bugs that could still be fixed. First I’ll start with calls are very delayed. By the time the call gets forwarded it’s about 2 rings before it’s a missed call. 2nd this one bugs me the most. Recent calls, texts or voicemails disappear or will not show up on recent call screen. I use this line for my business and When I’m working I don’t hear my phone so when I check it my phone will say I’ve had 2 missed calls and a voicemail but when I go into SmartLineSecondPhoneNumber they are not there. Now if I open it thru my notifications screen on my iPhone it will sometimes take me there. Next when I click on some of my customers text threads a different customer thread will show and I have to close SmartLineSecondPhoneNumber and reopen it for it to work right again. As of this very moment my app shows 10 notifications but I can NOT view them. They are missed calls, voicemails or texts that I cannot see. I also notice that a lot of times I have missed calls or voicemails and my phone never even rang. And my final issue is voicemails should ALL go into a separate folder. It’s shouldn’t be in the call thread because after a call or text from that number it makes it hard to find your voicemails so that is something the developers should change. Other then these issues SmartLineSecondPhoneNumber and idea is great. Hopefully they get these bugs fixed soon and this will become a very good app.

by M_monster

I have an iPhone 7 and the SmartLine ap worked great up to a point. All of a sudden it would show I have a message or call by marking the ap icon with a number. After I viewed the messages the number would not go away. I would have to delete all my calls to get the number off the ap icon. I uninstalled the ap restarted my phone installed the ap and it made no difference. Then it wouldn’t show any of my incoming calls. It would spin and spin as if it was downloading them. Finally I let it spin and about 20 minutes later it showed my calls and all my issues have gone away thus far. When it works I like it. My only other “wish” for SmartLineSecondPhoneNumber would be if you could have multiple voice mail messages. Like one for when your busy and can’t answer the phone and one for when your business is closed, you could turn them on and off as your work schedule reflected.

by Cherisse From Maui

Below is my first update. But since a few days ago I could no longer text and recover text. My clients were calling me saying that when they text me it was telling them that I My Number was a “land line” 😭. It was horrible and scary. When I first got SmartLineSecondPhoneNumber it was very clear that it was a SmartLine call and I loved it, more recently I miss phone calls, doesn’t ring or I didn’t know it was a a SmartLine call at time. I ended up porting my number out to a prepaid phone and I’m back to 2 phones again! I’m very thankful that go daddy allows us to port in and out phone numbers that’s. Plus! So that’s where my 3 star ⭐️ rating is at, it was a 5 star rating when I first got SmartLineSecondPhoneNumber .
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I’ve used other apps like this. But this one is by far the best I’ve used. I like the fact that it stores phone calls, text and voicemail in one place. I also like that you can set do not disturb and business hours and that you know when it’s a call from SmartLine. Other apps I used it just rings as a regular call so I didn’t know if it was personal or business. Easy to use and understand!

by Jeli_09

I absolutely love SmartLineSecondPhoneNumber but unfortunately I have had a lot of technical issues. It is constantly giving me error messages when I send my customers a text message saying it failed to send and I’m not receiving some of my customers texts which means I may be losing battle or face with my customer because I’m not getting back to them. Also my call logs don’t sync all the time. I was on the phone with customer service yesterday and deleted and reinstalled SmartLineSecondPhoneNumber . Today it seems to be working perfect and hope it continues. Besides that the idea behind it is amazing. I don’t have to buy a second phone and I know when I’m getting a call I know it’s for business only. Thank you for making SmartLineSecondPhoneNumber! I hope improvements continue.

by Kirbayy

We could love SmartLineSecondPhoneNumber but we can’t resolve major issues even after talking with Customer support and trying options listed under Trouble Shooting. If my phone is active meaning I am looking at it, SmartLineSecondPhoneNumber works fine... the phone rings when calls come in and if I don’t answer it then it goes to my Smartline voicemail as expected. However, if my Iphone is at rest and I don’t mean do not disturb, I mean I’m just not looking at it and the screen is not active... then the calls do not ring and it always goes into my personal mailbox not my SmartLine mailbox. I have reinstalled SmartLineSecondPhoneNumber four times and tried all suggestions given from customer support. So if this isn’t resolved it defeats the purpose of SmartLineSecondPhoneNumber for my company’s use. How could this not be throughly tested before GoDaddy started selling SmartLineSecondPhoneNumber ? 🤨

by Vonraiseshavoc

I love SmartLineSecondPhoneNumber, very easy to use and convenient. What I love most about SmartLineSecondPhoneNumber ? A couple of weeks ago my phone was damaged beyond repair and unfortunately I haven’t backed my phone up in months.

After getting my new phone and realizing that I lost about 30% of my apps including this guy here.

I thought for sure all of my previous messages from clients were gone which would prove detrimental to my company. Long story short and to my very surprise all of the conversations were still there! A huge save for my company and a huge lesson for me when it comes to monthly back ups.

Downfall?
Picture messaging- only allows you to send one photo at a time which seems minor but still an inconvenience.
Contacts- unless you want to store your clients info to your personal phone book there isn’t a way for you to store their numbers to be app which can cause confusion with random numbers flying around. ( I solved this by simply addressing my client each time I message them so I see their name in the previous message.)

Overall-
Great app, again super user friendly but can be improved.
Great job GoDaddy!

This is not a paid review.

by RaeShantael

I needed a separate line for my business that would show as a business line when it rings and this service is perfect for that. However, the text messaging feature is not working great even after the update. It will fail to send messages, sometimes it will just freeze 🥶 and close out. Sometimes I can’t even dial out. I also wish there was a computer app like messenger or Google voice where I can text and receive texts while I’m at my computer. But anyway, If the text issue and dial out issue was working it would be rated higher but I really need these features to work properly.

by Jorchual

The concept is great and it’s simple to use. The only and big problem I see is the notifications. I don’t get any notifications when I get a text to it or when somebody is calling it doesn’t show me the number. It just says smart line. As well as everytime someone calls it wont let the call go through completely, the call stops and I have to call back the client.

I wish there was a way that 2 people can use the same number, in case I have an assistant helping to deal with the company. So a second phone with the same number would be awesome

by Ruth-C H

I love SmartLineSecondPhoneNumber for so many reasons. The G**gle voice app didn’t work for me because I had no idea whether someone was calling my personal line or the business line without having to pick up. With SmartLineSecondPhoneNumber, it shows the logo so I know exactly when someone is calling the business line. I use it as a call forwarding number for my office line since I’m working from home now. Also, I like the ease of SmartLineSecondPhoneNumber . The way it documents and groups calls, texts and voicemails from the same number together is awesome. After being disappointed with the Voice app, I was about to just buy another phone and this saved me the money and the hassle. Definitely worth the money.

by Jjsjjssnsn

Everyone else’s complaints I am also experiencing. But what is also frustrating is that I will have a notification and I will click on my app and in SmartLineSecondPhoneNumber it will show nothing, so I’m having to sign out re-sign back in and sometimes the notification will be there and sometimes I have to sit there and restart my phone entirely for it to completely work. And sometimes after a restart my phone and I walked back into SmartLineSecondPhoneNumber sometimes it just my load for another 15 or 20 minutes and I just have to let it sit there. And in the meantime I have clients calling and other people that are not waiting for me to respond back and I am unable to use it because of a app. Save your time and money and just get a second phone line with an actual phone because at the rate they’ll be losing calls and responses you’re losing money as well. And for most of us time is money....

by Jpm_777

I use SmartLineSecondPhoneNumber strictly for business. The text feature does not and has not worked properly from the time I signed up. I’ve been told to uninstall and reinstall SmartLineSecondPhoneNumber to take care of issues I’ve had and that doesn’t seem to work. Messages will show as Sent and I’ll come to find out from the client later on that they were actually never sent. On the flip side, messages will also sometimes show that they failed to send, but the client responds back instantly showing that they actually did receive the message.
I have no idea how much business I’ve lost during the last 6 months of using SmartLineSecondPhoneNumber due to the fact that I have no idea which of my messages were actually delivered and which ones weren’t.
I strongly suggest you look into another company for your 2nd Phone Line needs!!

by SmallBusinessOwner???$$$&&&

I’ve had SmartLine for a couple years already. when they first offered it i purchased it. So I
I thought it was a good idea to use for my business so I would know when a customer was calling for my business.
My option It’s not the best, I’ve had problems where there’s been texts or calls from customers are just not in my call log, as a small business with competition you just can’t afford to miss any customers. Not only that most of my customers go to my voicemail 🤦🏼‍♀️🤦🏼‍♀️ so I end up missing the customers they end up not needing me because they contacted the next business they found.
The support keeps you on hold (most times) to long, so I don’t call them and the call log does show up at later time, but if I could rewind I wouldn’t use them I would find a better company so do your research. These guys gonna do research nobody has time for.

by YanaMontana

While I do love that I no longer have to carry around two phones, I do regret getting SmartLineSecondPhoneNumber because plenty of times and I mean plenty, I receive text notifications and then go to SmartLineSecondPhoneNumber and nothing shows. I refresh the screen and nothing, I shut SmartLineSecondPhoneNumber down and open back up and nothing. I use this for my business. This is unacceptable. I have no idea who has texted or what they’ve texted. A lot of other times the voicemails show up on SmartLineSecondPhoneNumber but they don’t play. Sometimes the voicemails are on my regular phone, (where I hardly check because of spams, so I don’t get to respond to my clients in a timely manner) it’s never consistent. Then the last few times my calls have been absolutely distorted. My voice sounds super staticky so the receiver cannot understand me. I cannot recommend SmartLineSecondPhoneNumber.

by Loyal F-K

So this is a great bargain from Go Daddy. It has allowed me to let people contact me regarding business without having aces to my personal phone. This way, I can set what hours I allow these phone calls and texts to come through. I can maintain a weekend! Plus, you get to pick out your own phone number, which allowed me to pick one that is easy to remember.

But there is one blunder to address. Often, I need to text my contact info, or the contact info of other people to my business clients. The only way for me to do this is through my regular cell phone number, and not through SmartLineSecondPhoneNumber. That defeats the purpose of having a separate business phone number.