Contact SwitchUp Support

by Photos With Text

Contacting customer service is like sending messages to Mars. Purchased the app for use as a business number. I had friends that used different cell phone carriers call me. The phone does not allow for calls to come through from AT&T customers. That is great right. A lot of my business comes in from Instagram.
I removed app put app back on phone twice. I did everything that customer service suggested could be the problem. Everything they suggested that I didn't do with their app I had already done.
So now I have 300 garment labels printed with my business phone number that doesn't accept phone calls from all carriers.
You also have to wait for days for them to actually address your email. So now I am stuck and their free one month is a joke because your issues are not worked out in a month however you are billed on time. I went with them because I thought they were vetted by Apple. Go with Google it is free.

by Lalalandd12345667

We use this app for our business, but have been having issues where we can’t even use it AT ALL. Trying to contact someone to help is IMPOSSIBLE. And when they finally decide to reach back out all they have to say is they are aware of their problems. Excuse me? We are a business we cannot afford to have that lame excuse while we are possibly losing business. And if you are aware of your problem how about you reimburse your customer or even contact them to answer their questions. Terrible company terrible idea. I would have anyone who uses this as a means of important communication to reconsider as it might not even work and to pay for something that doesn’t work is a cheat of your money.

by Eagle Valley Sitters

We have lost bookings due to this apps inability to perform as it should. Requests constantly “time out” when trying to send texts and calls, clients texts won’t send to us and then we look unresponsive. Then when I logged out to try and reinstall the app, now we can’t log back in! Same error message “request timed out.” This is a business app, without even a phone line to call for assistance. If you care about the reputation of your business and being responsive to your clients, just shell out the money for a traditional business phone. Currently, we really wish we had. So disappointed.