Contact Gymax Support
Company Name: COSTWAY.COM, INC
About: Gymax - Sports Health APP by Costway
Gymax, partnered up with Goplus and
Superfit is our commitment in perseverance, staying cool and “running”
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Gymax Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of COSTWAY.COM, INC
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Gymax Website
Privacy Policy: https://h5-us.eqisports.com/index.html#/gymax-privacy?router=1
Developer: Costway : More Than Just Furniture
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3 Most reported problems 😔💔
Mileage count was bad. Now it’s way worse.
by Undr3lla
It won’t track your miles.
Not only did it sign me out and erase the first 80+ miles, but it has missed logging countless other miles due to the fact that if you don’t open the app again before it turns off (due to safety mechanism/ powering off / or just automatically turning off after use)
BUT WAIT IT GETS WORSE!!!
Yesterday the app gave a notification that means,,,
You MUST have app open before ending your workout, even if the machine is still on, or it won’t log your miles.
I just finished a 4 mile walk/run and I pressed stop so I could step off ( it says to stop before stepping off ) picked up my phone immediately and the app was the only app open in my phone, but it counted zero. Again.
So this company expects you to be holding your phone in your sweaty hands while working out, or to keep your phone on with the app open for 80+ minutes at a time.
Name one other app like that! What a JOKE
I like the machine but will absolutely be buying a different brand than this in the future, just for the app. What a discouraging and expensive mistake buying this brand was.
I guess I should look on the bringer side.
It’s only off by over 100 miles.
Does not auto record. takes forever to load
by Gotscammed.wheresmymoney
The app only tracks if you start your workout in the app. It should connect to the app automatically. then it takes forever to load and for km first and you have to switch it back every single time. It doesn’t accumulate your time by day it does it for forever. You can’t pause your workout and come back. It doesn’t track in a way that is useful at all. PLEASE UPDATE. PLEASE
buggy
by LeoPad_floser
i started a running plan but it says completed after 3rd level. I was stuck so had to restart. Today i had to restart because i got stuck at level 8, it wont progress any more. Please have somebody look at it or i will probably leave a bad review on each of your product listed online. Because the software make it unusable. Half of the price is for the “smartness”.
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