Contact Monifi Support

by Runkasnorkraka

Originally rated this as two stars mostly for lack of features, a poor app experience, glitches, and overall “cheap” vibe. Now downgrading to one star because for weeks now external transfers have failed, trapping my money in Monifi.

External transfers simply won’t work - I missed paying my mortgage because of this. Customer service has been polite but nobody can find out what’s wrong. They’ve wasted two weeks trying to fix this without any success. Just a bunch of apologies. They then suggested I use Zelle to get money out. I don’t feel I should need to use Zelle to access my money plus they only allow $500 a day to be moved with Zelle for new accounts. But I tried this anyway because I’m desperate and unfortunately even now my Zelle access is blocked without any explanation. I had to call to even confirm that’s what happened. Horrible experience overall. Thankfully I didn’t deposit more than I did or I would be truly screwed because this garbage bank.

I recently opened an account with Ally and it’s night and day between the two. Ally has been amazing, try them out instead of this trash bank.

by Bknu

I opened an account hoping to deposit a large sum by check and take advantage of their great interest rate. However, the ONLY method to deposit the sum was to mail the check. However, I could not risk it getting lost in the mail. After communications by email and phone, it was confirmed that this bank has zero ability to accept large amounts other than by mail. Major fail. I want to do business with you, but you don’t offer a basic method to take my money.

by Jaekastro

They don't have the old school form of putting your account and routing number to link accounts. They make you use this system which is faulty and some banks aren't compatible. Then when you finally link it, it still doesn't show up. Tried everything deleting the app, wifi, cell phone service, yes I'm up to date on software and customer service couldn't do any more for me besides suggestions bc it's self service. This app needs a revamp.