Contact PastBook Support

by Catmirrork

Pastbook sent my book to the wrong address. I had to call twice to resolve the issue, on the second time was told Supervisor would call me within 24 hours. I never received a call. 1 month and 3 phone calls later, they told me that in order to re-ship the book with expedited 4 day shipping I would have to pay $30!! They are shipping it free and I have to wait another 10 business days. Next time I’ll just spend more time creating my own book with Chatbooks instead. At least I’d get theirs in less than a week and their customer service is a lot better.

Update - was told by agent to confirm my address and they would send me new tracking information. They never sent the tracking, so now I have to call a 4th time.
Placing a comment here on the review to ask me to contact you but then not provide me with a contact email does not help at all. Send me an email with actual contact information and I’d be happy to discuss further.

by Keithhall35094

If you simply want to do a book based on your Facebook pictures, I’m sure this app is fine. However, if you want to use pictures off of your phone, this app is extremely not user-friendly and has no way to add text to any of the photos. I have ordered two of these books in the past, but forgotten how hard they were to create. I have spent way too much time on the current book I’ve been working on, and just decided to abandon using this app and go to another photo book vendor.

by Josephine Truong

I have been with PastBook for the last 4 years. I enjoyed them a lot; beautiful and high quality pictures. However, our Passbook this time were little disappointed; papers are thinner and the background is white instead of Black. I would like our next orders would be the black background and thicker quality papers👍I don’t mind to pay more but quality works!

Thanks,

Josephine