Hey app not working? crashes or has problems?

Hey Status

Published by Qiao Hua Yu

Hey there! Hey Live Video Chat Worldwide provides you instant access to meet new
fun people all around the world. You will be able to access person-to-person 1
on 1 video chat session instantly with literally anyone around the world.

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Common Hey Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Hey app on iOS and Android devices. Solve all Hey app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Hey iPhone Issues and Solutions

Hey iOS app crashes, not working, errors
Hey iOS app network issues
Hey on iOS has black/white screen

Hey Android App Issues and Solutions

Hey has errors/crashing/not working
Hey server network connectivity issues
Hey has black screen

Hey iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Hey app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Hey app crashes or not working on Iphone (iOS):

Close and restart the Hey app on iPhone
Update Hey app to the Latest Version for iOS
Uninstall and reinstall Hey iPhone app
Update your iPhone to the latest iOS version

Fix Hey on iPhone unable to connect to server/internet connection issues::

To resolve Hey network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Hey black/white screen (blank screen) on iPhone:

Follow the Hey iOS app troubleshooting guide Here →

Hey Android App Issues and Solutions

Fix Hey not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Hey app issues:

Force Stop the Hey App
1. On android, goto "Settings" » click Hey app. » click "Force Stop".

Update Hey to the latest version on PlayStore

Clear Hey App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Hey app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Hey.

Fix Hey unable to contact server/ Hey internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Hey » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Hey » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Hey on android.

Solve Hey black/white screens issue on Android:

Follow the Hey android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Qiao Hua Yu, developers of Hey.

85.71% Contact Match

Developer: Kala Pte. Ltd.

E-Mail: [email protected]

Website: Visit Hey Website

About this app

this app there! this app Live Video Chat Worldwide provides you instant access to meet new fun people all around the world. By meeting new people we want you to make meaningful connections and we truly believe this can make the world a better place while people know more each other from various countries and culture backgrounds. You will be able to access person-to-person 1 on 1 video chat session instantly with literally anyone around the world. You can video chat with random fun exciting people around the globe. Normally you can add friend within a chat session, but you can also use crystals to add friends, even after the session. By spending 100 crystals you can add friends under the chat history tab. At anytime, from anywhere, you can connect new people, speaking different languages, from the tip of your thumb, instantly. You can match your desired gender only, by purchasing crystals. For each matched profile, it charges 14 crystals. We want to ensure everyone can have a SAFE and ENJOYABLE experience on this app. User with following manners will be permanently banned, literally.