Contact Pernia s Pop Up Shop Support

by Jenny*+#

This review is for online shopping experience: BEFORE YOU ORDER KNOW THAT YOU CANNOT RETURN ANYTHING. The return policy is too extensive to read, but just know that they do no accept returns. I was not satisfied with the quality of my purchase, and it did not fit properly on my body. I was told that I cannot return it because it was purchased at a discounted price. FYI...they offer a discount on almost everything on the site. If it is not discounted they will find another reason not to accept the return. The discount was literally offered to me by the company at checkout. Since then I have been harrassed by many employees by email and text to prove that the item does not fit properly. They have requested photos and to set up phone calls. I had to block their numbers and cut off all communication. I have never had such a negative experience in retail. Usually if I am not happy with the quality of a product, then I return it. This is very normal practice. This company is a sham. Do not shop here!

by NA.SA32291

I have nothing against this iOS app. Its fine.

But I am echoing all the previous low stars reviews on this retailer as well because i wish I had read reviews before spending almost $300+.

Their products appear beautiful and worth the cost. Their speed of shipment is also fast enough. But sizing and fitting issues could damage all hopes.

On top of that, their return and rectification processes are not in customer’s favor. That’s a big turn off to me.
You cannot return if you don’t like/ there’s issues with fitting of the item.
You may need to pay them for any alterations.
You may need to pay for shipping back.
Exchanges need to be with same designer.

They request pictures of you wearing the item and proving your reported issues.
They expect you to know how to measure yourself like a professional tailor.

After all this, you’ll be lucky if it comes back to your satisfaction.

I kept the products because they’ve made fixing the issues, such a hassle. So I gave up.

This was my first time shopping with Pernia.
Very disappointing. I hope they improve on this part.

by Soniya2012

Pernia's Pop-Up Shop boasts a glamorous facade, but beneath the glitz lies an abyss of customer dissatisfaction. Their purported return policy is a sham, with no semblance of service or convenience. I urge potential buyers, especially those residing in the USA, to steer clear of this establishment.

Upon closer inspection, it becomes evident that "return" is a foreign concept to them. Instead, they should boldly state on their website that exchanges come at a hefty 15% surcharge, effectively penalizing customers for their dissatisfaction.

Furthermore, the audacity reaches new heights as they demand photographic evidence of ill-fitting garments, as if the burden of proof rests solely on the customer. Even after complying with their absurd demands, refunds remain elusive, leaving customers with nothing but regret and a lighter wallet.

To add insult to injury, their mode of communication reeks of penny-pinching desperation, resorting to WhatsApp calls due to their apparent inability to afford direct international calls.

In conclusion, Pernia's Pop-Up Shop is a regrettable waste of both time and money. Save yourself the trouble and seek solace elsewhere.