Contact Waffle Support

by Les.R007

While the app has the potential to great, it’s substantially overpriced for the features available in other journals. The time wasting element of trying to figure out where a response occurred is so ridiculous in this tech era. It feels like the pretext of simplicity is deliberate, it avoids a standard experience in other journals making this app frustrating over time. You waste time seeking out the responses when any new input should be highlighted and accessible. The absence of the ability to add audio clips is so ridiculous. I can’t see this app can sustain user attention over time when it does the one thing we are trying to avoid, waste time and limits the full dimension of shared experiences in the absence of audio. The current pricing does not reflect good value compared to the competition, it takes a while of shared use to discover glaring design flaws that should not exist. I’m hoping future updates will address these concerns.

by Lisa OKe

I thought the app was free (based on write ups and app itself). We are going on a huge vacation with my family for almost a month and decided to upgrade to a plus for the year (for this ONE journal), to ensure I am including my husband and 2 sons. But now that we have used it for 24 hours, 4 entry’s and a handful of photos it will not allow me to add any additional photos unless I upgrade AGAIN! And the worst part is I cannot find a contact to ask how it get around this. I am I in another country and don’t have access to a computer. It is really very disappointing since I had planned to share our trip details with each other and cannot even get out of the airport without Waffle asking /demanding an upgrade from us! Sad

by RickityReck

I had made two journals. One for my friend and I to use and then another for personal use. The one that I had made for my friend and I, my friend was able to write an entry on but it didn’t save the journal on my end. I had to request for approval to be added to the journal when I was the person who made it. So, that kinda bummed me out because we were really looking forward to journaling together since we are long distance friends.

My other journal is for personal use and it just disappeared and I am not one for journaling but I am trying to get into the habit of journaling and this really turned me off. Because if I have to request to get into my own journal when all I want to do is vent or write. Then that proves a lot of difficulties.