Contact MINI Support

by Mary Blackford

I bought a new SE in Spain and live in Spain. I I downloaded the Mini app from the App Store. The app won’t let me register saying tahtvwe have to go through BMWUSA . When I try to log into the Mini app, I get a message that it wants to connect to BMWUSA.(I am an American). I can not be the very first person to have this issue!! I’ve called 3 different help lines, emailed folks,and still no resolution. Tech support is super slow and confusing….extreme disappointment.
UPDATE:
Tech support contacted me and the issue was resolved by resetting the country of my Apple App Store (yes, you can do this once you cancel your subscription to AppleTV and enter an address in Spain and a credit card that was issued in Spain). Now you can Reload the Mini app, delete the original one (the one you had downloaded when your store was set to the US) and then register. (Don’t forget to re-subscribe to AppleTV and to reset your App Store back to your home country. ) To MINI: whom to contact and how to contact tech support is very, very confusing. It had to have been designed by Kafka himself. Also, please provide detailed instructions, like I have above, on how to resolve the issue step by step, or walk someone through it over the phone. Better yet, don’t make people go through this 12-step program and make the issue go away. I can’t be the only one with this issue.

by Fireplug54

Here is a navigation solution since Mini won’t tell you this, and will not fix the problems the loss of their app caused for people who have navigation systems.

First, look up your trips using Siri via Apple Car Play so it accesses the Maps app on your phone, not using the mini assistant nor the mini nav screen. (Hold the button on your steering wheel longer to get Siri instead of the mini assistant.) After Siri locates your destination on the display, there will be a small icon that looks like a paper with an arrow next to the destination name; pressing that will give an option to transfer it directly to your mini navigation. Then it will use your car navigation for the trip: heads up display, etc. as if you set the destination through the mini navigation.

Super easy, and routes are arguably more accurate than the mini navigation. You can pre-plan trips and save them in your iPhone’s Apple Maps to pull them more quickly, if that is your need.

by AJCOL

In my opinion the best Mini App was available for the 2014 models. It was user friendly, playful and provided useful information about your car. Since then they have messed up future versions of the app like this one to include the vehicle software which I thought was great you could watch videos and movies on the display when it was parked. They ruined that too. This app It wont connect with my 2014 and in my newer one simply doesn’t have anything that will enhance your experience or make you glad you are the owner of a Mini, unique among cars. This mini app simply gives you what you already have without it. Need you k is how much fuel you have? Look at your gauge. Need you know what fuel range you have? Turn on your car. Need a navigational map? There are much better options on a cell phone that connect you to commuters at large better than the Mini app such as Waze. If you’re a proud owner of a Mini, this app does nothing to enhance that experience.