Contact ConnectLife Support

by Cmp2993

The app used to show the correct status of my HiSense window AC, but has recently started to always show it as off. It will turn on and change the setting through the app, but when it refreshes the status always go to turned off again. The AC will still be on, so I’m not sure why all the sudden the app isn’t getting the correct status. This app really needs to be more reliable, otherwise I will not be recommending any brand appliance that uses this app to others.

Another problem comes with the power consumption statistics that were once reliable and accurate, but have now become a complete joke. This problem started after the last update, and has yet to be fixed. The power usage for August has been saying 120 kWh per day, which is about 3 - 4 entire homes running for a day, not one small window AC used only at night. Totally incorrect readings now, when the hotter month of July shows 2.4 - 3 kWh used per night. Until this is fixed the app will remain 1 star, because now I have no way to track how much power I’m using when the electric bill arrives. Developer response would be appreciated, as my email sent last week has not received a response.

by Ms Dink

My number 1 to purchase was for WiFi & wireless remote control abilities however the wireless remote NEVER worked! I even installed a new battery although it was new out the box and it still doesn’t work. So I was left to use only the WiFi and this is the worst app I’ve ever experienced! App responses very slow or not at all. It appears there’s always a 5 min + time delay. The in-app manual is a useless joke! Just as the manual in the box. After multiple failed attempts to connect to WiFi I put the wireless router in close proximity (thought that would help) but it only connected after 10 more failed attempts. Then I selected the wrong unlabeled in-app button and accidentally disconnected the air conditioner. The button selection appeared as if it was to turn the A/C unit off but instead I discovered it completely disconnected the WiFi from the unit and router. And it will not respond to my selecting (cut back on) to reconnect! I’m not spending another 3 days trying to reconnect the WiFi or buy more batteries. So I’m returning everything back to the store. I’m so disappointed!

by B909876544

Half of the features work. You cannot share this device it just comes up no data. I used Apple ID to login and I can’t even login with my password which means I’m the only one who can access this. If I’m not home and I try I turn it on… doesn’t work. Can’t turn off the bright led lights from the app. I would have had better luck getting a manual air conditioner with a turn knob and a smart wall outlet. I have a Midea smart AC I bought at the same time from Costco and that thing works great. I regret buying this. It cools the room well enough but the purpose of buying it was the “smart” aspect of it.

Update the following year. Still one of the worst app user experiences. Nothing seemed to be improved. Very difficult to set up with a new Wi-Fi router. It took be about two days to realize it wouldn’t connect unless I had to share my precise location and leave location tracking always on with apple settings.