ReadyRefresh Reviews

I am so surprised that there are so many 5 star reviews. The products are fine but ReadyRefresh and website are very frustrating to use. I have a stack of 4 sports cap bottled water cases because they keep sending them although I was under the impression that I stopped the service. When I go to the website, it says that I have no future deliveries and it says my last delivery was in December but I have the water and the email showing I got a case in March. And I have no other choice but to pay because it’s on autopay. Maybe somehow there are two accounts under my name? I called about this before yet I continue to get the unwanted cases. I don’t even drink that type of water anymore and we now get the sparkling water from the store. I would love to get it through the website or ReadyRefresh but it doesn’t allow me to update or change my order. The website is clunky and unclear. I’m unable to log into ReadyRefresh . Every time I put my credentials in, I just get an error message. You would think such a large company would be able to improve and streamline their IT issues. I have been experiencing these insufficiencies for many years.

More often than not, my delivery doesn’t show up or it gets rescheduled multiple times. I’m always leaving my empty bottles for the delivery person in my apartment building hallway, which annoys the neighbors. They never respond when I reach out about missing deliveries or deliveries that get moved multiple times in a row. If they do respond, it’s like they are responding to something else entirely. You can’t call because they have a message saying customer service by phone isn’t available due to Covid, really?? I use this for my office and it’s fine. Residential service is a nightmare and I even pay for the premium membership. What’s the point of you never get your deliveries??? I have searched high and low for ANY other water delivery service in my area and this is my only choice. I’m so frustrated and disappointed. Customer service is a thing of the past. Zero communication, it’s just so aggravating. I don’t think I’ve had a single delivery that wasn’t messed up except for the very first one.

ReadyRefresh allows you to think you can adjust your delivery date but then you get messages that they rescheduled your rescheduled date. Can’t tell if drivers are unwilling or unable to switch routes but they shouldn’t make it seem like you can request a new date if logistics don’t allow it. Asked for a new date, first available was three days out. Got a message the night before new date (mind you, 7 pm the night before) that was pushed back another day. The next day got a message at 8 pm that was pushed back three days bec of the weekend to a Monday. Then got an updated message that they’d be able to deliver on Saturday, but then on Saturday got a message that it would take another two days, so now would be Tuesday delivery! If you can’t make it happen then just turn off the feature in ReadyRefresh or tell people in ReadyRefresh that you temporarily can’t make changes so we can make other plans. Really, really disappointed in service. Will be looking for other services soon.

I have been a this app customer for over 7 years. After 3 years, I ordered a new cooler to be delivered. After delivery, I continued using this app for 4 more years. Recently I was moving to a new place here in San Antonio. I called this app customer service. While chatting with the service rep, he is going thru my account, he says to me “Hey, it looks like we have been charging you for 2 water coolers for the past 4 years”! I was overcharged $10 a month for the 4 years which came close to $480 on my account. I ask to be reimbursed and he says we can not reimburse for the total $480. He says we can refund you back only $65. I ask to be gifted a free water cooler for my troubles of them thieving from me and I was told sorry, can’t do that either! So I canceled my account immediately that day. I would recommend not to do business with this water delivery company. I tell family, co-workers and everyone I know not to use this app. THIS IS A SHADY COMPANY! DO NOT TRUST this app!

No product delivered in February. In January full bottles left on the street. Maybe we had product in February and someone else got it from the street? They did come to the porch and fetched 7 empty bottles so seems like they would leave our full bottles. Our bill showed only a $20 credit. I thought 7 bottles would give us more credit. We can’t get answers. Phone queue is hours long. Email reply was 8 days to re-ask us to state the problem and no response We are being billed on checking account for service, though! May have to find another service after 49 years. We are elderly and it was a great effort to haul 3 5-gAllon bottles to the house in January. We normally roll them a few feet from front porch to bottom loader. Distance from our house to street is about 50-60 feet. I am sure the pandemic has played a role in this poor service but seems like we should get someone to respond!

I wish more than anything this service worked better than it does. I don’t have a problem with the product or the the delivery. All the product arrives on time with lots of notifications allowing you to manage a better time or postpone if prior engaged. My problem is mainly with ReadyRefresh itself and the website itself, which is a big problem. Both ReadyRefresh and website run at a snails pace and almost make them both impossible to navigate and manage. The fact that literally every time I have attempted to change product or change product delivery dates for future orders is met with an error message on both ReadyRefresh and the website has made me lose patience and interest in continued service. My advice is to fix your app and website , if the interface your customers use to purchase your product doesn’t work , you will never sell your product.

Great delivery always on time and on schedule
how ever poor customer service when you
try to cancel account you have to email and wait for someone to reach out . Although your card is linked to the account when ever a delivery is scheduled money isn’t automatically taken out you have to go on ReadyRefresh and pay yourself after each delivery. I unfortunately had gotten my money taken out automatically twice then for some reason they stopped. And i had an over due balance of $197. which is a crazy amount. definitely save your money. i tried to cancel my account for two months within that whole thing had received a delivery that i was to late to cancel because they’re automated deliveries and you manually have to skip it.

I have had gotten Ozarka delivered through this app since January and I’ve had the worst experience with a company that I’ve ever had. I’ve had deliveries be more than 1 week late and had to call 5+ times in just a few days to try to get to correct. I’ve had auto-scheduled deliveries never delivered and absolutely no one reached out to reschedule. I now moved and attempted to update my address every way and it was not updated, it was cancelled. I was promised coupons that were never applied. I’m beyond frustrated with this service my search showed that this is the only company that delivers ozarka. Every time I attempt to call this app it’s also a 30+ minute wait for customer service and they are rude. I’d really like to never deal with them ever again and am searching for a different way to get water because no company should ever cause a client this much stress

Where do I even begin after six years of loyal service? Customer service: nonexistent. Pricing: not only through the roof, but they have increased it FIVE TIMES.... and all during COVID! Deliveries: they'll switch days on you with no prior communication, so good luck with that.

I'm writing this as I'm on hold with them, there is complete silence on the other end (so I have no idea if I'm even still connected), and it's been over thirty minutes. I need to close my account since I'm moving across the country (in a matter of days 😬), and I've been trying to reach them for WEEKS. Like, what am I supposed to do with the water cooler and extra jugs if I'm 3,000 miles away? Do I leave that stuff out on the street? Will I get charged for that? Should I be calling my lawyer already?!

Ok, they finally picked up, so apparently I was, indeed, on hold. The person I spoke with was actually good at her job, but I still can't recommend this company. ReadyRefresh itself is surprising good, but the company as a whole is dreadful. Never ever ever will I return to them, and that's a shame since they deliver legitimate spring water and not just filtered water. That in itself is the ONLY reason I stuck around for so long. Otherwise, terrible, terrible, terrible.

You've been forewarned.

ReadyRefresh works fairly well. You can change your order or reschedule it without any difficulty. However if you have problems, their customer service is truly awful! You can no longer get ANYONE on the phone for urgent issues, and according to the response I received, it will take “5-7 days” to hear back from someone.

I have been a member of this service since February of 2021, and twice now my order has been marked as delivered when it was not. The first time it happened several months ago I was able to speak somewhere on the phone. That is no longer an option, so all you can do is “send a message.” Considering I’m about to be charged for an order I did not receive, I am quite upset that it is going to take so long for the issue to be addressed.

I will be cancelling this service and deleting ReadyRefresh .

I received a suggestion that when entering my email address a phantom space my appear at the end of the email. There is no such phantom space. And my credentials still do not work. I also see from the reviews I am not the only one with this issue. I have no confidence that changing my credentials on the web site, which continue to work, will solve this issue. And I don’t have time to do that. There is an issue with ReadyRefresh , pure and simple.

I can use my credentials on the website to log into my account with no problem. However, using the same credentials on ReadyRefresh tells me that my credentials are not correct. I know they are. Very disappointing.

If I could give this entire company and their horrible service zero stars, I would. Nearly every delivery I had was late. The most recent one was supposed to come December 27th. It is now January 5th and I still have no idea when my water is coming. Every day I got a notification saying “your delivery is coming tomorrow”. “Tomorrow” came and went and nothing happened. I called multiple times looking for a reason and all I got was “we’re having operational challenges. The customer service reps didn’t even seem to care that they have unhappy customers. Finally, I cancelled my account today. After I cancelled my account, they still charged my bank hours later. When I tried to call them about it they hung up before speaking to me 5 times. This is the worst service and worst customer service I’ve ever had!!!

After years of muddling through frustrating apps for RR, this new app is a wonder. It took me to the exact page I most frequently use... delivery info. ReadyRefresh makes adding products so much easier than previous versions. To say I love home water delivery is an understatement. The brands, bottle varieties and flavor choices makes drinking water fun and interesting. Each family member gets to choose their favorite product each month. Best of all, we no longer have to lug heavy water through a store when it’s simply dropped at our door.

App does not allow for anything complicated or complaint in a timely manner. We pay a lot for water and cannot resolve problems/ issues re delivery, pick up of empties, problems with equipment. It should not be difficult(or impossible) to contact customer service. I HATE ReadyRefresh . Provide a number that gets to customer service and pay someone to answer the phone.
I buy dog food from chewy, use ReadyRefresh / web site often, but when I call I get a person right away, and my problem is solved. For that reason alone I will keep doing business with them. I am actively working on leaving ready refresh specifically due to lousy customer service over the phone. Delivery guys are great. IT IS THE INABILITY TO GET RESOLUTION TO ISSUES that I will cancel my account.
Majorly dissatisfied customer bruce

I hate carrying heavy items due to my arthritis. It’s also very difficult to carry these items. I would give a higher star rating if the driver would ring the doorbell and wait for me to confirm that I got the right items. Mote than once I had to contact customer service because I got the wrong item or a missing item or the wrong quantity. Also, I’m not happy about the procedure to contact customer service to straighten out errors. It should be easier. What I do like is that they deliver the items I’m interested in ordering (when they bring the right things). I hope the next delivery goes well so I can give a better review.

I have had ReadyFresh for over a year and their service and products are great. But their website... not so much. They have made some improvements to it but it’s still a little clunky. ReadyRefresh was desperately needed and I am so happy it’s finally here! I often change my quantity of delivery items or my delivery dates and frequency and ReadyRefresh will make that much easier than on the website. Everything is there so easy to see and find! Products. Dates. Invoices. 🥳

I’m in NYC and don’t want to lug tons of cases of bottles around. Been using ReadyRefresh for a couple years now and I’m finally done with it. They consistently short me on my order. They’ve increased prices. ReadyRefresh is terrible and gives no access to actual live customer support. You have to call them to get literally anything done. And the call wait times are always 30 mins +. And today I can’t even get put on hold - simply “all agents are busy” and if hangs up.

If you have ANY other water delivery service in your area, use them instead. I’ve finally given up. Going to delete my account and use Instacart or something. Do not give this company your money.

I’m am done with this company!! Their prices keep increasing and their customer service keeps failing. I’m currently paying $9.99 a bottle and $8.99 delivery fee. Unbelievable!! I have been waiting for my current delivery since 24 November and it has been rescheduled 7 times!! I am done and the best part you can’t call the company to cancel—no phone number listed anywhere. I finally sent a message thru ReadyRefresh and it states I should get a response in 5-7 business days. I have never seen such horrible customer service. I did appreciate not having to haul 5 gallon bottles from the store but it’s no longer worth it. I will be going to Walmart to get Primo water, which truly tastes better anyway, for $6.50 a bottle. Very sad this app, very sad.

Technology almost works but just misses. I get alerted via ReadyRefresh and email and text that my deliver is coming on a certain day and time and then I wait around all day and it doesnt show up. I understand that things happen and deliveries can get delayed but I dont get text or email when that happens. When I go to check ReadyRefresh it says a new day and time. Well, that should synchronize and let me know. Either use alerts well or just limit it to ReadyRefresh . Very frustrating to rely on technology that tricks you into a false sense of thinking you know when a deliver will arrive.

Listen. If I can describe to you the disappointment I have in this company. They will deliver the wrong amount. Have bots on ReadyRefresh , bots when you call, telling you that there’s no representative that can help you. They respond to your emails with in 4-7 business days like they need to ship you a response, an even that’s a bot, a very unhelpful one at that. I never received my dispenser, it’s been almost 2 weeks an my waters I bought are useless with out it. I tried contacting them with no hope. I went to just rent one , but I need a $27 minimum. What else could I buy if I have waters that are useless an I can’t use them. I have to buy more waters to even get the dispenser, I already have 4 5 gallon bottles that I can’t even use.

I’ve been suggesting an app to your company for so long and it’s finally available! ReadyRefresh is easy to use and signing in is a breeze. No more dealing with the outdated clunky website that never remembers my information no matter how many times I ask it to. I’m thrilled by this new development for your brand. Thanks for listening to feedback! By 2020 every company in the world should have an app, so good job with modernizing yourselves!

Using ReadyRefresh is so much easier than going directly to the site. It would take me about 15 minutes to add anything to my order. Using ReadyRefresh it took about 2 minutes. Thank you, Ready Refresh, for ReadyRefresh .

I love the service, been with them for half a year now. I don’t even know why I haven’t done this before, I was so tired going to the store with my schedule which was absolutely absurd. Love it! Keep it up guys.

Easy way to manage my delivery and payments. Very convenient

It seems that ReadyRefresh would be convenient if I were able to make changes within ReadyRefresh . I still had to go through the website to make changes to my delivery. Willing to update my review when this is no longer an issue.

I’ve had bad experiences with the website and though, hey, maybe ReadyRefresh would be different. Cant even log in because apparently my information is wrong. Tried it on the web again. Could log in.

Expectations were low and still managed to disappoint.

This is so intuitive and easy to use!!! Thank you!!

Really love ReadyRefresh for managing my upcoming delivery and modifying quantities on the fly! 5/5 for convenience and ease of use.

A nice and simple one stop shop to manage my account and deliveries!

Great way to manage my deliveries and payments. Big time-saver!

I went back to the web page and reset my password, still doesn’t work.

I can’t change a single item. These ratings definitely created by the dev team.