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I was a Watchung Beverage customer for many years. Ever since it became Ready Refresh I`ve had nothing but problems. You keep delivering water when I don`t want or need it. you guys should be arrested for extortion. Do not become involved with this company. They are horrible!!!

I was a Watchung Beverage customer for many years. Ever since it became Ready Refresh I`ve had nothing but problems. You keep delivering water when I don`t want or need it. you guys should be arrested for extortion. Do not become involved with this company. They are horrible!!!

I am suing your stupid company-that's the message, let's see how Nestle wiggles out of this one-I have proof of all the folks you have misled, and defrauded-we will be filing an action of "class"

I just received my delivery last friday why are you delivering again today'

To whom this may concern my account number is 6701419201. I have been with your service for sometime now and for the most part I was happy, but lately you all have dropped the ball with your service. A few months ago I received a notice on my delivery date being changed. It was changed like 4 days in a row with me leaving empty bottles out then pulling them inside again. Finally I called and all I was offered was my delivery fees waved for 2 deliveries. I canceled a delivery last month because I was out of town and still the order was delivered and I had to have someone come and pick up my bottles until I returned. Now I was suppose to get a delivery for Tuesday I went the site and the date was changed to Oct 29 now I am completely out of water and I use the water for my machine at night to sleep. So I had to go out and purchase water at the store to hold me over until the next delivery. This is not acceptable at all. I can get a letter directed to me when you going up on your prices which you have gone up often now. If you all don't fix this issue ASAP I am cancelling this service and will never recommend your service to anyone else.

I have been a customer of Ready Refresh for over 2 years now and you will be better to buy your water from the store than to acquire services from this company. I live in an apartment building and I left instructions to ring the bell upon arrival so I can retrieve my 3 bottles and give them back either 2 or 3 bottles but they never ring the bell and they never pick up the old bottles and then want to charge me for not returning the bottles. I haven't received a delivery for the past 3-4 months and they say I owe them 150.00. You can't get anyone on the phone and the app is just terrible. Save yourself money and time and don't deal with Ready Refresh!

Your log in site is not working

You terminated service to us in October of 2021. At that time our account had a zero ballance. You did not pick up your bottles for 70 days but you continue to bill me and now charge me late fees.

STAY AWAY FROM READY REFRESH. If the fact that the Nestle corporation is notorious for routinely makes unethical business decisions is not enough, their new policies when they bought out smaller water suppliers and turned them in to ReadyRefresh makes them far too difficult to deal with. They fired the local reps, changed the local branch phone numbers, so you have no way of getting a hold of a person locally who can help you. Everything routes you to the website. Every phonecall I have tried to make to their various numbers all eventually tree to the same message for customer support, "we are too busy to answer any calls, go to the website and submit a request." Submit a request? You get the message, "we are so busy it will take 3-5 days to answer your request." Three requests submitted in the last 14 days with no replies yet. As far as their delivery options, the website allows you to add to and increase your delivery, but to subtract or remove items? Nope, the "minus" button to subtract/reduce is disabled; you have to again submit a request that may or may not get answered. So the model is "you can only use the website, and when you do, we'll allow you to spend more money on us, but to reduce your bill or cancel? Well, drop a message and maybe we'll do something, maybe not, you just won't know..."

I get three bottles every three months. My next delivery should be March 21, you sent me a telephone message saying it was coming on March 4. I do not want an earlier delivery. Please respond

I have had an order placed for over two months. Ready Refresh keeps changing on me. I have it scheduled for when we are in the office, but you keep scheduling it for days, I'm not in. When I go into the website, I am told nothing will be delivered due to not having anything in stock. Well in fact I got my previous delivery when I had this notice, so no one was here, and no empty bottles were out. THIS IS GETTING RIDICULOUS! QUIT CHANGING MY DELIVERIES. Then today, I was here early to get my delivery between 8:45- and 10:45 then just received an email stating that you were changing my delivery again after I had received a text that you were coming today! I have emailed numerous times and no one has gotten back with me.

Won't let me cancel my order that I didn't want.

THIS IS MY LAST RESORT! I AM DOWN TO HALF 5-GALLON DISTILLED WATER. I HAVE BEEN A FAITHFUL (AUTO PAY) CUSTOMER SINCE IT WAS ZEPHYRHILLS...I HAVE CHANGED ADDRESS (FROM 1149 CLAYS TRAIL TO 1171 CLAYS TRAIL, OLDSMAR 34677) AND NOTIFIED READYREFRESH TO START DELIVERY IN JANUARY TO MY NEW ADDRESS. I WAS PROMISED DELIVERY ON 1/20/22....BUT NO WATER. I TRULY LOVE READYREFRESH AND WOULD HATE TO HAVE TO CHANGE WATER PROVIDER...PLEASE PLEASE H E L P...I HAVE BEEN CONTACTING YOU WONDERFUL PEOPLE FOR THE PAST 3 WEEKS...NO RESPONSE. CAN YOU ASSIST? THANKS YOU, ROSE CAPPELLETTI

I asked for a delivery reschedule which was for 1/11/22. You changed it to 1/12/22, Delivery was never made. Now next delivery is in February? Delivery is needed today!

It has been IMPOSSIBLE to get someone to answer the 1-8002745282 for 3 days. I am in Tampa, Florida. My problem is delivery errors. I am not paying for 5 bottles I DID NOT order. Please respond to this ASAP which I doubt you guys don't even read these complains. I received 5 bottles two weeks in a roll. I will pay for the 12/23/21 delivery that was legit ,but one week later 5 more bottles were delivery. Since I was not home I called and told them of THEIR mistake. I spoke to a manager or super and told that they can't be returned once delivered. NOT MY fault and a one person household has to eat the cost.NOT PAYING for those delivered on 12/30/21 ,exactly one week later. PLEASE answer this e-mail or hire more people to answer phones. I also need to STOP my service from Ready Refresh.Contact me please.

I received an online invoice and I have questions re: Charges and Credits. Your customer service is too busy and I tried to speak to a representitave. Is it possible for someone in customer service to call my cell at 917-434-7007? I need to resolve the problems in order to pay my bill. Thank you for a prompt reply. David S. Dweck 881 East 9th Street Brooklyn, N.Y. 11230

Been a customer for 20 years. Was scheduled for monthly delivery 10/18. You moved it to 20/19. Didn’t come. You moved to 10/20. Didn’t come. Today you changed it to 11/16. WHAT?????????