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⚠️ Most reported problems ⚠️

Something else
66.7%

Not working
33.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of East West Bank Problems 😠👌🔥

- Account was locked

- Apps that caused this to happen

- Have to call service dept to unlock it

- Not 24 hours and doesn’t tell you when they are open

- Shove a new app down people’s throats without adequate testing and some period where both apps will work

  2 Reported Issues: 😵🆘🛟🚨📢

Maria Andrea Lallo
2023-09-29

I am registering on the new app but does not want to take the credit card details I'm putting in. I only have a CC. The rep on the phone advised me to uninstall the old app and waitv24 hours but it doesn't resolved it.

CATHERINE D HOUWEN
2022-05-29

I AM TRYING TO GET INTO MY ACCOUNTS THROUGH MY COMPUTER. I GET THIS ERROR MESSAGE: {"error":{"code":"OLB500","message":"Something went wrong. Please try again."}} PLEASE ADVISE. BTW, I DO NOT USE MY PHONE FOR BANKING.

Showing 1-2 of 2

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About this app

From managing your bank accounts to transferring funds between accounts to initiating wire transfers, you can manage your banking needs on the go. • Send and receive money from other U. S. • Stay up to date with informative and thought-provoking news and articles covering the global economy, foreign exchange, education, investment and lifestyle. 1.  Your available balance does not include funds that are currently on hold and may change throughout the day as you make additional transactions or as previously authorized transactions are posted to your account. 4.  East West Bank does not charge for Mobile Banking.  Join us to experience an enhanced mobile banking app from East West Bank¹.  However, your mobile service provider may charge you for sending and receiving text messages on your mobile device.  Check with your service provider for details on specific fees and data charges that may apply. 2.  The available balance in your account that is available right now for withdrawal or to make purchases.  Deposits are subject to verifications and may not be available for immediate withdrawal. 3.  See Online Banking Agreement for details, including transfer options, cutoff times and limits.