Contact East West Bank Support

by Dhcodnasbakckdbbdjxksabsb

Installed the app, tried to log in, and then found out my account was locked. Called the customer service, they said I might have apps that caused this to happen? What in the world? This is the first time I have heard this. Fix your app please. Otherwise just go back to the old app, this is basically unusable.
I’m using two other banks’ mobile apps and none of them locked my accounts when I use the apps on my phone, why are you guys so special, use the excuse of security, but ruin customers experience? Maybe you need to hire someone who actually knows what they are doing? You are basically forcing people to buy new phones at this point. What a trash “upgrade”!

by Kagetsu

Improving an app = adding new features, not removing them... first thing that happened was my account is locked and I have to call service dept to unlock it which isn’t 24 hours and doesn’t tell you when they are open. Being a developer myself this is the exact example of what not to do in an app. You don’t shove a new app down people’s throats without adequate testing and some period where both apps will work. For the first time I’m considering moving all my accounts back to chase.

Just spoke with support appears development and jailbroken devices are now considered malware... This ends my relationship with the bank.

by 橘子甜莓

Unlike the old version, the new version takes extra click to see each activity details which is inconvenient and not user friendly. The new version also lacks the function for searching in the activities. There’s a search icon on top right of the activity page but the function is limited because it only works with the following keywords: “inbound/outbound/withdraw/transfer..” not the transaction/activity keyword?