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By Elijah fab
Had an Apple subscription to QB online since 2013. Worked great, UNTIL QB no longer wanted to support Apple customers in the same way, because, I guess, we were getting the same product at a great deal through an Apple autopay annual subscription. If you order something similar - QB Self-Employed - you can’t easily transfer your data between the platforms. Literally, you export out of QB Online and it only offers you Excel, and importing into QB Self-Employed only allows .csv files with dates and amounts formatted a certain way. I converted the Excel files to .csv files and 1 out of 8 loaded. Then I went on forums and saw that dates and amounts had to be formatted a particular way and only with 3-4 columns of data, meaning date, description, credit/debit for payments - no client, no memo, no check info, basically no details. In essence, they hold your data hostage unless you upgrade at 3-4 times the price. And when I looked at the reviews and rated them by date, I found that almost all of their recent ones are one star. Btw, I’ve printed my chat transcripts with them and spent at least 20 hours trying to fix this with them, so I feel I’ve been patient and loyal (actually used various QB products for about 15 years now), but this is just terribly disappointing, Caitlyn. I hope your operating team sees the fault and creates a solution for its long-time customers and really shows that Intuit cares.
By Hunter L
I run a small business that focuses on outdoor media. Recently a client payed for an invoice via credit card and I was hit with a 2.9% fee, when I refunded them I was hit with a 3.4% fee. All of this was not very clear on their end. I tried to talk with the customer service in the midst of everything in order to try to figure out what to do and it was by far the worst customer service experience I have ever had (and that is saying a lot because I used to have Comcast). It was very hard, unclear, and costly for me as a small business owner to do something relatively simple. I was on 6 different phone calls, and constantly ran in circles by the support team. At one point my call was dropped on their end as if someone just hung up during a time where the refund was pending and could have really helped me save some money. Long story short I am leaving QB and going back to handling things myself, it was too easy to make a costly mistake, too hard to get help in the midst of a stressful time, and very obvious that my business did not matter and was simply a 15 digit account number to them. My advice is do it yourself or hire someone who will actually look out for the best interest of your business you are working so hard to build. Audios QB.
I have used QB online for many years, and I’m very happy with it. The app is useless to me though, since the interface is way too limited. For example, one good use for it would be to enter receipts on the fly, but much to my disappointment I couldn’t do something as simple as to pull up a list of accounts to assign the cost to. Entering receipts would be a perfect use for a mobile app, but I simply can’t do it correctly. I mean, what did Intuit really think it was going to be used for? Also, the payment methods I have set up in QB online are not available in the app, all you see is credit, check or cash. It seems like the app doesn’t synch fully with your online info, which makes you wonder what kind of mess it can create in your bookkeeping. Strangely enough, when I started the app it said that it was synching with my data, but it appears that this was just the basic data and none of my personal account settings. It’s entirely possible that I have missed some of the finer details, but they really messed up the app by making the interface so different from the computer based online version. Having to learn and keep up with two versions is just too cumbersome for a small business owner like me, so this app is now deleted. Calling it a bookkeeping app is grossly misleading, since it’s so limited.
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