Contact QuickBooks GoPayment POS Support

by Butterflygirl1240

We use go payments app at our business .. I just notice (duh ). That when we do a sales receipt w the app (go payments ) I can see it on my app on iPhone however (no sales receipt #).. then have to go on my desktop w online to create a receipt so it can be counted w my sales.. ???? How is this ?? I do not have the info to see anything about the sales ( like description of sales etc..) so I go payment w q.b to import and make a receipt.... why?? Why can the go payment app or info generate the sales as in the app on phone ?? Too much go back and forth w this quick books stuff.. we have use quick book for 7 years and is the worst app// online account info software ever!!! I call and even got a kelly person (after I call and complained to BBB )from the corporate headquarters to solve some issues with the credit card display error .. still not working correctly she hasn’t called me over a month and now the merchant service of intuit is messing up ... crazy crazy.. not a good software and the customer service reads from a book w no solution when one spends hours on the phone w them ... like I said now the merchant service is charging twice or declines a cards the like minutes the cards is expected!!!! I call after 2 hours ( nice girl Tried ) she sent a trouble shooting information so we can do it!!! Really!!!:(. The BBB and the Merchant compliance people are going to hear my voice my complaints..

by Sanderson2544

While the look, feel and weight of the new black reader is great, it doesn’t connect to either my iPhone 13 or Onn 10.1” gen 2 tablet. iPhone says unable to pair in pre prod environment and tablet thinks it’s a phone. Will review rating if starts working.

Update* been trying to get this resolved, spent 10+ hrs over the phone as well as countless hours live chatting. No body can seem to help for replacement or return in a 6 month timeline. I’ve never been able to get this reader to connect to any device. Even though I have my case number, merchant ID and have “verified” my self countless times I often get somehow “disconnected” after being on the phone for 30+ min and they choose to not call back when they have my number on the account. I’m at the point that I’m over trying which is sad, especially for the amount of money that has gone to the intuit through myself in monthly and transaction fees. I’ll pay bigger rates with a company that actually cares about their customers. Also going to report fraud for advertising that it works for iPhone because well it doesn’t. Look at other reviews from most recent before considering this nightmare of an option.

by Jcobesy

Scan card? Yeah right. All you get is an authentication error over and over again forcing you to manually key in the card info. I’ve kept the app up to date and still doesn’t work with iPhone 7 plus. Customer support is an option if your willing to sit on hold for at least an hour. Don’t get your hopes up though, as Inuit experts are like Apple experts. No matter what you say they fall back to reset, reset, reset. If the men and women answering the phones are experts, my weiner dog is Einstein.

And by chance the scan works the next problem begins. Cannot create customer, if the problem persists more than 24 hours contact customer support. Well every 3rd or 4th transaction pops that message up. Weird thing is that they are already customers.

In closing, you get what you pay for. And end up paying more because your the only person on the planet having the before mentioned issues. If you want to be talked to in a condescending way heavily accented Indian man named Johnny sign up.