Contact COCOA Support
Company Name: Ministry of Health, Labour and Welfare - Japan
About: Japan Ministry of Health, Labour and Welfare
Headquarters: Tokyo, Tokyo, Japan.
COCOA Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: RIDOH.Covid19Questions@health.ri.gov
Website: 🌍 Visit 401Health Website
Privacy Policy: https://health.ri.gov/covid/crush/privacypolicy/
Developer: State of Rhode Island
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Privacy & Terms:
https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/kenkou_iryou/covid19_qa_kanrenkigyou_00009.html
3 Most reported problems 😔💔
App restarts and loses data
by Pismo Guy
I have had this app 2.5 months. I’ve noticed 3 times now that when I periodically enter the app, it acts like I have never used it before. This causes my contract tracing to begin again, as shown by the day counter. This app is completely unreliable. I don’t recall the day counter ever reaching a suitable number like 13 or 14 days, because it asks me to accept the terms again. This app is glitchy software and completely defeats the intended purpose.
Nobody checked if this app was installed before entering Japan
by TDY42
I just came back to Japan, and the government webpage asked everyone to install this app. I had the same issue with network connection, and a bit worried if it would affect going through the immigration process.
However, at the airport they did not check if this app was installed. They checked another app, MySOS, but didn’t care about COCOA. I guess they know this app is full of problems and useless.
Useless
by Roniniku
Nobody uses this. It’s not mandated nor even its use encouraged. Without people using it, it’s pointless. The app also erases all data from time to time and you have to re-register. Testing is discouraged here anyway so most positive cases aren’t even logged. Forget the app, use a mask and avoid going out when possible.
Have a Problem with COCOA - COVID-19 Contact App? Report Issue
Why should I report an Issue with COCOA - COVID-19 Contact App?
- Pulling issues faced by users like you is a good way to draw attention of COCOA - COVID-19 Contact App to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a COCOA - COVID-19 Contact App customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using COCOA - COVID-19 Contact App.
