Contact Altro Support

by Official_lilpolo

I don’t understand why we are on cohort 11, I have had the app for over 3 months and I have been waiting for cohort 11 for about 2 months. I know it’s none of my business but whoever credit that bad should just try to fix it through some other platform because, they are making it worse for people. I’m trying to give my credit a little nudge to get even better but, it hasn’t left off cohort 11 for 2 and a half months it’s OKAY to leave that person out; I promise they strangler is really hurting the time some people want to buy a house, car, boat, even get a personal loan and this could help people but people are I downloading this app because of the wait time. I’m not here to insult or just complain without trying to fix it so here the idea, the people who has the worst credit problem that is causing a hiccup pull them to the side and help them 1 at a later time or 2 push them to a “specialty cohort”. This would be beneficial to everyone I do not want to keep updating and waiting on the app. I just want to see it move faster! Thank you if you decide to use my opinion to help.

by DJCwells

I’ve had the app for over 6 months now, I haven’t seen any credit reporting on my rental payments at all. I have been trying to make a payment on the credit card that is used to report my subscriptions through the app for over a week now and it doesn’t work. The only response I received was to switch my subscriptions back to my regular card until they fixed the system. My due date for my payment has passed and I still can’t make a payment. Tried to follow up on the status of the fix and haven’t received a refund. This entire process has not been what was initially described when this was rolled out. Update: Still haven’t been able to make a payment for my subscriptions, rental reporting completely stopped as soon as it started. Every time I contact support they say they are working on the glitch, it’s been months since I first contacted them and it’s still not fixed. Can’t link my bank account anymore. I’m trying to pay my balance but can’t. This is ridiculous.

by Jajajsjsks

I have been having problems with perch for weeks with no solutions. First my bank account unlinked, then my account reporting my rent automatically closed on my credit report reducing my credit age and dropping my score haven’t been able to make any payments now here my balance is $60 on my subscriptions card and it’s prompting me to get a whole new card which I can’t to bc I still can’t link my bank account and I still owe a balance that I can’t pay ! Customer support has been no help either not responding for week or when they do respond they are all “having their team look into it” all the while my credit scores are at risk of dropping more and more bc it’s going to look as if I’m missing payments !! THIS IS RIDICULOUS!!! Not to mention all my subscriptions are on this one card that I will have to change now ! This is not good credit is serious and perch is just playing with people credit with no answers or updates