Contact Marketplace Support

Previously, I had been using eBay to sell items but kept coming up in the negative every month being overtaken by crazy fees. I found Marketplace by googling ‘where to sell your used clothing’, I was kind of skeptical but I liked the fact that there was no listing fee, just a selling fee after your item sold, which seemed reasonable! Also, the postage fees are set, so they are the same every time based on the weight of your package. I wasn’t sure how well it would work out with payment being contingent on your buyers rating of the item once received, I worried about letting my item go and then never receiving anything but I have had zero problem so far! I only started selling in January but so far I have seen profit from this 😃 I think Marketplace has an excellent system and they are very good at making sure it runs smoothly. It has been a pleasant surprise so far and the BEST thing about Marketplace? ACTUAL customer service that offers a way to contact by email and then ACTUALLY RESPONDS!! I am one of those people who always has questions and you cannot know how much I appreciate being able to ask and always getting a quick, thorough response! I can’t wait until Marketplace passes all the competition and is known as the NEW number one selling app! 😃

I have used the Marketplace app for a year and overall the functionality is good. My issue with the company is the lack of protection for Sellers. I shipped an item in decent condition and the Buyer requested a refund saying they did not like the item. The return process made no sense and I was never asked about the return from Support it was just initiated. In the middle of the return process the Buyer tried to sell the item but pulled the listing after I messaged asking the Buyer about the return. I messaged Marketplace telling them what the Buyer was doing and told that the return would be intimated and I would get the item back. I received the item and it was damaged to the point that I would not be able to sell it again. I messaged the Buyer and they claimed it came like that, I asked why they tried to sell it if the it arrived like that and they backtracked asking for a partial refund. I took pictures and messaged Support with the photo evidence and cited the fact that the Buyer tried to resell the item when they received. I was denied my funds based on an vague review process. Now I have a damaged item that I will not be able to sell.

Using the app to sell is easy. Not being able to email customer support is NOT GOOD. Other than that I LIKE the app and the improvements they’ve made over the years. Glad they added a lower shipping rate for lightweight items like jewelry. I wish they would re-instate the $3 minimum listing price. Wish they would create an easier way to ADD to or create a BUNDLE. This would benefit all (the buyers, the sellers, & in turn Marketplace itself because it would result in more sales). Lastly I wish they would fix what appears to be a glitch on the mobile app. I have a large amount of listings & when I want to edit some listings toward the bottom of my list, I edit & update. But once I’m done & Save, it goes ALL THE WAY BACK to the beginning of my listings and I have to scroll through all my listings again each time to get back to the bottom instead of it staying in the area of my listings where i just edited. It’s frustrating & time consuming. Hope to see more improvements. This app has the potential to be GREAT & so much better than their competitors with just a few more changes.