Contact KEF Connect Support
Company Name: GP Acoustics International Limited
About: The KEF Connect app gives you complete control over your musical experience,
embracing and enhancing your listening habits. The intuitive interface gives you
the freedom to:
- Easily onboard your KEF wireless speaker to your network
-
Access all the music in the world through services including Spotify, TIDAL,
Amazon Music, Qobuz, Deezer, Internet Radio and Podcasts
- Control playback,
volume and input source selection
- Opt.
KEF Connect Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit KEF Connect Website
Privacy Policy: https://kef.com/pages/privacy-policy
Developer: GP Acoustics International Ltd
3 Most reported problems 😔💔
A frustrated customer , failed by KEF
by Narensss
Update: After 2 years I am still struggling with the speakers. The app always says the speaker is offline. Once I forget the speakers and disconnect the speakers from power, app still shows the speaker is available to connect. How can a premium speaker brand be so irresponsible in fixing these basic issues ?
I bought KEF with high hopes from #crutchfield. Started getting issues from day 1. Sent for service two times with no luck. The Usb does not work and the app never detects it always have problem air playing. I can’t believe how can KEF afford to have such a product in the market.
App drops audio a lot
by No-namenj23
Tech support is helping and I hope they fix this but selling wireless speakers without analog inputs assumes the kef app is stable. What is the point of hi fi audio if audio skips and drops while listening to songs? Bluetooth is more stable than using the native app but that is not why I purchased this (and switching inputs makes the app lose track of the speakers). This app needs an overhaul. Searching for songs is not fun either. The gui needs work.
Can’t Update firmware
by TechGuy1970
Can’t update from 1.2 to 1.5 firmware. Tried resetting the speaker multiple times, even left them unplugged for hours and tried it. It’s a shame this company who can build a great sounding speaker can’t hire a mobile app developer and a firmware engineer that can produce a stable update.
Have a Problem with KEF Connect? Report Issue
Why should I report an Issue with KEF Connect?
- Pulling issues faced by users like you is a good way to draw attention of KEF Connect to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a KEF Connect customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using KEF Connect.
