Yana app not working? crashes or has problems?

Yana Status

Last Updated on 2024-10-25 by YANA APP S.A.P.I. DE C.V.

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Crashes

100.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Yana Problems 😠👌🔥

- Not available in English

- Keyboard not working

- No option to change language

Have a Problem with Yana: Your emotional companion? Report Issue

Common Yana Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Yana app on iOS and Android devices. Solve all Yana app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Yana iPhone Issues and Solutions

Yana iOS app crashes, not working, errors
Yana iOS app network issues
Yana on iOS has black/white screen

Yana Android App Issues and Solutions

Yana has errors/crashing/not working
Yana server network connectivity issues
Yana has black screen

Yana iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Yana app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Yana app crashes or not working on Iphone (iOS):

Close and restart the Yana app on iPhone
Update Yana app to the Latest Version for iOS
Uninstall and reinstall Yana iPhone app
Update your iPhone to the latest iOS version

Fix Yana on iPhone unable to connect to server/internet connection issues::

To resolve Yana network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Yana black/white screen (blank screen) on iPhone:

Follow the Yana iOS app troubleshooting guide Here →

Yana Android App Issues and Solutions

Fix Yana not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Yana app issues:

Force Stop the Yana App
1. On android, goto "Settings" » click Yana app. » click "Force Stop".

Update Yana to the latest version on PlayStore

Clear Yana App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Yana app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Yana.

Fix Yana unable to contact server/ Yana internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Yana » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Yana » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Yana on android.

Solve Yana black/white screens issue on Android:

Follow the Yana android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at YANA APP S.A.P.I. DE C.V., developers of Yana.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Yana Website

Privacy Policy: https://www.yana.com.mx/privacy

Developer: YANA APP S.A.P.I. de C.V.

About this app

this app es un Chatbot (Agente Conversacional Automatizado) que apoya a las personas que tienen -o creen tener- depresión o ansiedad, a través de estrategias basadas en la terapia Cognitivo - Conductual. this app presenta las herramientas más útiles y prácticas de la terapia de una manera amigable, simple e inteligente para ayudar a manejar sus estados emocionales, cualquier día a cualquier hora. Si es necesario, this app puede canalizar con líneas de crisis o con profesionales de la salud mental para empezar un proceso terapéutico, de manera inmediata.