my e-PASS Reviews

my e PASS Reviews

Published by on 2025-02-12

🏷️ About: The Mobile Application is intended for Nea Attiki Odos existing customers (e-PASS subscribers) and provides functionalities existing on the Customer WEB portal https://cs.attiki-odos.


       




Read 1 Customer Service Reviews 😠💢

3.3 out of 5
bad user experience

There is no warning or alert that you changed your old app. Have been trying troubleshoot login in to the old app for 5 mins then to realize you produced a new app.

I had login issues with the new app too. I do not think this was properly tested.

The sandwich bar on the right but the menu pops up from the left. Not a big deal but for someone that has been trying to login for 5 mins, this was annoying.





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Features

Additional summary information on the Home screen includes: the subscriber code, the Commercial policy programme that the user is subscribed to, the amount and timestamp of the last payment and the information of the Transponders-Account cards assigned to the subscribers’ Electronic Toll Collection (ETC) account.

The Mobile App user is able to view the assigned Transponders-Account cards to the subscribers’ Electronic Toll Collection (ETC) account and he/she can report it as Lost/Stolen.

The Welcome screen includes the login area for the user to log in or make use of the other elements of the Contact Information and the Customer Service centre locations.

The Mobile App also supports a Communication form for the Mobile App user to select from a predefined list of the drop-down menu, the subject area for which Customer Service would like to communicate with the user.

In addition, the Mobile App supports persistent login on the Welcome screen, if selected by the user.

  Contact Support
Developer:
IBI Group Hellas SA