My Free app not working? crashes or has problems?

My Free Status

Last Updated on 2024-09-03 by Free Mobile Sénégal

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Common My Free Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My Free app on iOS and Android devices. Solve all My Free app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My Free iPhone Issues and Solutions

My Free iOS app crashes, not working, errors
My Free iOS app network issues
My Free on iOS has black/white screen

My Free Android App Issues and Solutions

My Free has errors/crashing/not working
My Free server network connectivity issues
My Free has black screen

My Free iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My Free app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My Free app crashes or not working on Iphone (iOS):

Close and restart the My Free app on iPhone
Update My Free app to the Latest Version for iOS
Uninstall and reinstall My Free iPhone app
Update your iPhone to the latest iOS version

Fix My Free on iPhone unable to connect to server/internet connection issues::

To resolve My Free network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My Free black/white screen (blank screen) on iPhone:

Follow the My Free iOS app troubleshooting guide Here →

My Free Android App Issues and Solutions

Fix My Free not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My Free app issues:

Force Stop the My Free App
1. On android, goto "Settings" » click My Free app. » click "Force Stop".

Update My Free to the latest version on PlayStore

Clear My Free App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My Free app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My Free.

Fix My Free unable to contact server/ My Free internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My Free » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My Free » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Free on android.

Solve My Free black/white screens issue on Android:

Follow the My Free android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Free Mobile Sénégal, developers of My Free.

About this app

My Free vous propose d’accéder à l’ensemble des services et univers de la marque Free au Sénégal à travers un parcours Client unique et une expérience exceptionnelle. D’un « swipe » (glissement de doigt) on navigue entre l’environnement mobile Free et le porte-monnaie électronique Free Money. My Free apporte également un niveau de transparence inédit sur la consommation de nos clients. Rejoignez le mouvement Free et disposez d’une application mobile convergente avant-gardiste alliant services mobile et mobile money.