Contact EliteCloud Support
Company Name: Arrowhead Alarm Products
About: EliteCloud connects your smartphone to any EliteControl security system from
almost anywhere. Arm/Disarm your alarm, control garage doors, gates, lights &
more.
EliteCloud Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Arrowhead Alarm Products
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E-Mail: [email protected]
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Developer: EliteControl
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1 Most reported problems 😔💔
Basic functionality works, but lacks practical features
by Marko Shaun
Some of the very basic features offered by this app (and supported systems) work as expected well, such as being able to arm/disarm, and check the current status of sensors, however it is generally lacking in features that are common in other security apps (even those that don’t require subscriptions, such as EufySecurity)
Suggested features:
* per-mode notifications: the most critically lacking feature in this app is that it does not support having different notification configs for different modes (e.g., armed/disarmed/stay). For example, if I enable notifications for a gate sensor, it’s ALWAYS going to notify me, regardless of whether the system is armed/disarmed.
* geofencing automation: it would be great if the app would allow the system to be armed/disarmed based on the users location - or better yet, based on whether ANY users are are users are still present at the sites location. I would also like to be able to enable/disable notifications based on my location too. For example, if I am away from home and do not want to arm the system, I would still like to receive notifications of any sensors triggered (I.e., as a “silent alarm”)
* sensor history: although it is possible to view the history of when/who armed/disarmed the system, it does not seem to be able to provide logs of when each sensor has been triggered. This would be useful for retrospectively understanding any movement through multiple zones at the time of an incident.
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- Pulling issues faced by users like you is a good way to draw attention of EliteCloud to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a EliteCloud customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using EliteCloud.
