ProtectWell app not working? crashes or has problems?

ProtectWell Status

Last Updated on 2021-10-06 by UnitedHealth Group

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Common ProtectWell Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ProtectWell app on iOS and Android devices. Solve all ProtectWell app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ProtectWell iPhone Issues and Solutions

ProtectWell iOS app crashes, not working, errors
ProtectWell iOS app network issues
ProtectWell on iOS has black/white screen

ProtectWell Android App Issues and Solutions

ProtectWell has errors/crashing/not working
ProtectWell server network connectivity issues
ProtectWell has black screen

ProtectWell iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ProtectWell app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ProtectWell app crashes or not working on Iphone (iOS):

Close and restart the ProtectWell app on iPhone
Update ProtectWell app to the Latest Version for iOS
Uninstall and reinstall ProtectWell iPhone app
Update your iPhone to the latest iOS version

Fix ProtectWell on iPhone unable to connect to server/internet connection issues::

To resolve ProtectWell network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ProtectWell black/white screen (blank screen) on iPhone:

Follow the ProtectWell iOS app troubleshooting guide Here →

ProtectWell Android App Issues and Solutions

Fix ProtectWell not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ProtectWell app issues:

Force Stop the ProtectWell App
1. On android, goto "Settings" » click ProtectWell app. » click "Force Stop".

Update ProtectWell to the latest version on PlayStore

Clear ProtectWell App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ProtectWell app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ProtectWell.

Fix ProtectWell unable to contact server/ ProtectWell internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ProtectWell » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ProtectWell » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ProtectWell on android.

Solve ProtectWell black/white screens issue on Android:

Follow the ProtectWell android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at UnitedHealth Group, developers of ProtectWell.

About this app

You can also access COVID-19 case data and find information on telehealth and other COVID-19 resources. this app™ is intended only as an informational tool to help users manage their own information regarding COVID-19 screening and vaccinations. this app™ is not designed or intended to replace care from a user’s health care provider. this app™ does not provide any therapeutic services to individuals. this app™ uses scientific and health expertise, with simple app-based symptom checking and impactful actions, to ensure you are connected to the right support. this app™ enables you to store images of your CDC COVID-19 vaccination record card and save your vaccine dose information. Users should receive care from their own health care providers, and should contact their own health care provider with questions regarding diagnosis, treatment or medication. If you think you are experiencing a medical emergency, call your doctor or dial 9-1-1 immediately.