MercerNet app not working? crashes or has problems?

MercerNet Status

Last Updated on 2021-12-21 by Mercer

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9 User reports:
App has problems

User reports 9

⚠️ Most reported problems ⚠️

Not working

77.8%

22.2%

problems reported in the last 24 hours

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Common MercerNet Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MercerNet app on iOS and Android devices. Solve all MercerNet app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MercerNet iPhone Issues and Solutions

MercerNet iOS app crashes, not working, errors
MercerNet iOS app network issues
MercerNet on iOS has black/white screen

MercerNet Android App Issues and Solutions

MercerNet has errors/crashing/not working
MercerNet server network connectivity issues
MercerNet has black screen

MercerNet iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MercerNet app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MercerNet app crashes or not working on Iphone (iOS):

Close and restart the MercerNet app on iPhone
Update MercerNet app to the Latest Version for iOS
Uninstall and reinstall MercerNet iPhone app
Update your iPhone to the latest iOS version

Fix MercerNet on iPhone unable to connect to server/internet connection issues::

To resolve MercerNet network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MercerNet black/white screen (blank screen) on iPhone:

Follow the MercerNet iOS app troubleshooting guide Here →

MercerNet Android App Issues and Solutions

Fix MercerNet not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MercerNet app issues:

Force Stop the MercerNet App
1. On android, goto "Settings" » click MercerNet app. » click "Force Stop".

Update MercerNet to the latest version on PlayStore

Clear MercerNet App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MercerNet app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MercerNet.

Fix MercerNet unable to contact server/ MercerNet internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MercerNet » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MercerNet » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MercerNet on android.

Solve MercerNet black/white screens issue on Android:

Follow the MercerNet android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mercer, developers of MercerNet.

About this app

Où que vous soyez retrouvez les informations et services de votre espace assuré this app à l’aide de vos identifiants habituels. • déposer vos justificatifs et factures en ligne. Cette application est dédiée aux assurés Mercer et requiert une connexion internet.