Aulani Resort Reviews

I’m confused why quests are directed to use this application. It does not provide users with the ability to get information or perform any useful functions.

1. I retrieved my DVC reservation on AulaniResort but my checkin date was incorrect. The previous week member services had merged two reservations together due to a waitlist that had become available. I waited to add the new reservation after I got an updated email and saw my correct information on the DVC site. However when I added that reservation to AulaniResort the dates were incorrect.

2. Once you click into your reservation you can add dinning options. Although you can select a restaurant and a date within the 30 day window it shows no times available. I tried this for several days and all time options but always showed as unavailable. I called the hotel directly and was able to make reservations. Is this a bug in AulaniResort or a restriction due to covid? If it’s the later then they should remove that feature or tell people to call.

3. I submitted a support request from AulaniResort . I never got an email or any notification that the request was being reviewed. I was never contacted.

I had the same issues as other users about the lack of information and the difficulty navigating and random zooming of the pages. I don’t trust AulaniResort to start my checkin process so I will end up at the front desk anyway.

Please fix Manage friends and family section when retrieving your reservation. Can’t select from list. Thus can’t link my reservation and app is useless in getting anything done during the stay.

It’s awful, slow, has almost zero useful information and is constantly crashing. It is as awful as every other terrible Disney app I have used.

The only thing of use on AulaniResort is the daily schedule. The rest of AulaniResort is useless. There’s no way to track your meal reservations. There is no detailed resort map. I don’t understand why they wasted money developing AulaniResort. Useless.

I generally don’t leave reviews, but AulaniResort is so bad I am. Not only is it clunky and slow, but the features are sorely lacking. You can’t even pull up a full map of the resort. You can’t make dining reservations. Complete waste.

Has Disney resorts emailed you your confirmation for Aulani? Then you already have more information than AulaniResort is capable of giving you. You can’t even get directions to the resort using AulaniResort.

AulaniResort is pretty barebones like another reviewer notated.

What really turned me off is it doesn’t seamlessly integrate the guests in my original reservation into AulaniResort . I have to manually add their names (and birthdates if they are under 18).

The most frustrating thing about this is if I hit the X button before confirming the name, it takes me all the way back to the page where I need to enter my confirmation number.

I have used apps for many other hotels and cruise ships. Disney should be ashamed of this product.

AulaniResort doesn’t allow you to sign in and manage your reservation; however, I’d you just want to know what’s going on at the resort or need a map, it works as expected. But don’t expect to be able to see anything regarding your actual stay.

This is the most useless app I have installed on my phone. I will be deleting it immediately upon completion of our Aulani trip. First of all, the retrieve and link reservation function does not work correctly and is also confusing. Second, AulaniResort has almost no content. Bare bones nothing app. I am not bewildered that Disney would release an app that is so very poor.

After reading reviews from months ago I realize the bugs still have not been fixed which make AulaniResort useless. It still wants to link a reservation that is already linked, can’t manage friends and family to check-in, can’t make a dining reservation even though I’m in the booking window. Frustrating and useless!

can't finish check in goes in circles after adding all information then sends to blank page. Can't make dinning reservations says none available even after just being released at midnight. Can't adjust friend and family on check in. Seemed to work in february but hasn't worked since August. Even the website itself can't open up my reservation.

I’m frustrated and simply appalled that Disney has an app of such poor quality. The experience begins with making the reservation at which time you’re advised to download the Aulani app. The Aulani app simply doesn’t function when tying to plan and making reservations. The experience is horrible! We pay a lot to vacation with Aulani and AulaniResort should the quality that we’ve grown to love about Disney. It’s been over a year and certainly Disney has the resources to fix these issues. Because AulaniResort is so poorly designed, we’re forced to call the concierge to book reservations. To the developers: Get on board with the Disney level of quality!

Fix retrieve family info portion. It doesn’t allow me to do anything. And you are charging me over $400 a night and can’t even have a working app?

For as much as they charge to stay at this resort, you would think they’d invest in a working app! It’s never working and if you do get in, it will kick you out or prompt you to log in again if you try to book an excursion or dining reservation. Even if you go to the browser to log in, it’s very slow. I expect much better from Disney. Don’t offer AulaniResort if it’s not going to work.

Every time I want to use AulaniResort , it won’t open. It just sits there and spins. I have to delete it, reinstall it and use it. Ic I close it, I have to go through the whole process again. After using the Disneyland, Disney World and the Disney Cruise Line apps, I expected the same quality from Aulani. Guess my expectations are to high.

And that’s my review: AulaniResort won’t open on my iPhone 8. Useless waste of space, worse than most of Disney’s apps or websites. Which is an achievement!

Update: App developers contacted me to suggest I delete & reinstall AulaniResort . Which I had already tried, of course. Too late now to fix the problem since our trip concluded weeks ago.

It will not load. All it dose is spin.

App constantly crashes, offers very little in terms of functionality (can’t use App as room key, can’t see dinner or similar reservations, etc.). This is honestly pretty pathetic for a 5 star resort, especially one that is part of the Disney brand.

Since acquiring this website I am unable to access it. Needs to be looked into for easy access. Difficult and unresponsive results to unreliability.

It does not truly guide and prepare you for a future trip … only informative, which you can google.

It never consistently loads. It slow when it does load. If you train your clients to use apps to scale your customer experience then invest in those apps properly.

There’s a few things that make AulaniResort way less useful than the other Disney apps:
- Can’t view restaurant menus (they’re already all digital so this is confusing)
- Can’t make reservations.
- The map is not full screen. It’s very difficult to filter and scroll and look at different areas at once.
- No digital room key

As someone who has never been to this resort, I wanted a way to explore it! AulaniResort lets me do that! I look forward to the day I get to go to Aulani!

I saw a lot of 1 star reviews which lead be to believe AulaniResort would be no good. Not sure if the web side has improved since those reviews, buts it works flawlessly for me. Reservation linked without any issue - just used Disney login and linked names from my account to the reservation.

Easy to navigate. Such a great app!