Contact Octopus Support
Company Name: Octopus Cards
About: Octopus on iPhone or Apple Watch simplifies the way you ride transport and shop
in Hong Kong. Breeze through turnstiles or pay at retail outlets just by tapping
your iPhone or Apple Watch on Octopus readers.
Octopus Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Octopus Website
Privacy Policy: https://www.octopus.com.hk/mobile_app/notes/privacy-policy.html
Developer: Octopus Cards Limited
3 Most reported problems 😔💔
Do not use this app! Keep the physical card.
by Advenight
First of all, after transferring the card from the physical card to Apple Wallet, I did not receive the HKD50 deposit refund at all. Customer service is absolutely useless in providing a solution as well.
Additionally, I have noticed that from time to time, the MTR gate fails to recognize the Octopus express transit payment and instead conflicts with the Visa payment, when it happens, you'll be THAT person clogging up the gate with a long queue behind you giving you the dirty look, I would advise tourist to simply keep to using the physical card to avoid this headache.
Last but not least, you can no longer top up with cash if you use the Apple wallet version, since you can't insert the card into the top up machine. This tourist app charge a higher conversion rate.
Do NOT download! App only works 10% of the time!
by Swiftrevenge
PLEASE! Get the actual physical card so you can have a souvenir (or return), be able to actually top off your card with cash, not get exchange rate scammed (6% under market), not have to wait 6-8 weeks for a refund and get charged $11HKD for closing your account within 90 days. For god sales, it’s literally an app for tourist and we’re going to get our remaining refund and delete it as we don’t need it anymore…first and last time using it if I go to HK in the future.
Forced dynamic currency conversion is not okay
by Mateo_juan
Conceptually, this app should be great and a boon for visitors to Hong Kong. However, the app forces the user to choose a non-HKD payment currency (with no choice of paying in HKD). This wouldn’t be a problem were it not for the fact that the forced dynamic currency conversion (DCC) carries a mark up of ~6% vs. current market exchange rates (as observed on 4 September 2020). As far as I’m aware, this situation of forced DCC is actually a violation of both Visa and MasterCard rules and subject to dispute and chargebacks.
Please provide appropriate currency choice or remove the ridiculous DCC markup.
Have a Problem with Octopus for Tourists? Report Issue
Why should I report an Issue with Octopus for Tourists?
- Pulling issues faced by users like you is a good way to draw attention of Octopus for Tourists to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Octopus for Tourists customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Octopus for Tourists.
