Are you having issues? Select the issue you are having below and provide feedback to SATUSEHAT.
- People can use other people's data
- Logging in issue
- Database system has multiple instances where test results don't appear
- App imposed on people to track them
- Glitches and goes back to home page when trying to view vaccine card
- QR scan not connecting to certificate
- Testing results show up sometimes, but mostly they do not
- App claims user is not vaccinated even though vaccine certificates are there
I have two issues: - I cannot add my mobile phone number as I do not receive the codes through whatsapp nor SMS; - When I would like to add my vaccinations, I get a blank screen mentioning that my passport details are incorrect. Don’t know what to do as I travel to Bali in three days!!???
Can´t set the language to english (using Android).
can't set the language to English or any other language ??
Maaf, kesabaran saya habis dalam mendapatkan verifikasi dengan no telp, email address dan berkali-kali tidak ada respon sama sekali. Satu jam sudah mendoza tapi hasil nihil. Sedangkan berangkat ke Indonesia several. Ada suggesti?
Unfortunately we can not install the application. It does not accept either our telephone numbers or internet addresses although they are correct and we use them everyday. Can you help?
I have successfully downloaded my Covid 19 certification and received the
Hi, I might have a solution for people who have the 'Identity photo cannot be empty'. Try downloading the documents on your phone before uploading it. It cannot be uploaded from your Google drive or iCloud directly. Cheers.
I try to fill application for vaccine Non-Indonesia and for the vaccination Status checking. The field to input name, birth, passport# are blocking the cursor to type the required data. But my email is already input and so is the passport issuing authority (Australia). Where do I go from there
I just can’t use it it won’t let me register it gives me nowhere to load my. Certificate it’s not user friendly at all it won’t send verification numbers please help send me what to do I have been at this since yesterday I’m ready to cancel my trip it shouldn’t be this hard Lyndle Rowe
cuando vas a rellenar los datos de las fechas de las vacunaciones se modifican solas y ya no te queda volver a cambiar.
I can't fill in vaccination status, as the app alway crashes...
Hello, I am trying to make a registration on the app, but it is not capable to send me the verification code in time. I tried both phone number and 2 different e-mail addresses. What can I do?
I still waiting the approval in " Vaccination Status Checking " but is stopped there. What I have to do ? How can I delete all and make again the new registration ? The 3 certificate is not correct. The system registered 2 time the second certificate. Impossible to enter and change with correct data. Since my husband (Galafassi Dante) has all ok in his mobile can i add my data and to have all in his mobile ? If yes how to do. We will have our departure to Bali on 13 Jul 22 and then we need urgently to know what to do, Really hoping on your kind and rapid feedback we remain with warm regards. Piera Vanetti piera,vanetti@redacted Dante Galafassi galafassidante@redacted
App won't let me upload my vaccine card. ALways says "Identity Photo cannot be empty" even if all fields are filled
hello, I can't set the language to English or any other language
I can't set the language to English or any other language
Hello, I have installed the app. But the language is set on Bahasa, and there is no way to change it in another language. Do you have any suggestions how this could be solved. Many Thanks. Kind regards, Johan Verduyn
Hello, I have installed the app. But the language is set on Bahasa, and there is no way to change it in another language. Do you have any suggestions how this could be solved. Many Thanks. Kind regards, Wouter
App crashes every single time as soon as I open it.
Complete guide to troubleshoot SATUSEHAT app on iOS and Android devices. Solve all SATUSEHAT app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Pusdatin Kementerian Kesehatan RI, developers of SATUSEHAT.
Hal ini ditujukan untuk melakukan pengawasan lokasi padat dan ramai yang memiliki resiko tinggi yang nantinya bermanfaat dalam menelusuri riwayat COVID-19 (Contact Tracing). PeduliLindungi adalah aplikasi yang dikembangkan untuk menghentikan penularan Coronavirus Disease (COVID-19). Mengandalkan kepedulian serta partisipasi masyarakat untuk saling jaga dan meminimalisir resiko penyebaran COVID-19. Hal ini dilakukan untuk mendukung program penghentian penyebaran COVID-19 yang sedang diusahakan oleh pemerintah. Sekecil apapun partisipasi Anda akan sangat berarti untuk menghentikan penularan COVID-19. Aplikasi akan mengidentifikasi status riwayat kontak atau kasus Covid-19 pengguna serta status vaksinasinya. Selain tujuan di atas, aplikasi ini juga dimanfaatkan untuk melakukan pendaftaran vaksinasi, scan QR untuk Check-In/Out dan dokumen perjalanan. Semua terkumpul jadi satu melalui aplikasi PeduliLindungi untuk memudahkan pengguna. Harapannya, adanya PeduliLindungi sebagai akses dan media, ditambah dengan partisipasi masyarakat dengan mengunduh dan menggunakan aplikasi ini, Indonesia bisa segera bebas dari COVID-19 dan bangkit kembali. * PeduliLindungi didukung oleh Kementerian Komunikasi dan Informatika, Kementerian Kesehatan, Kementerian BUMN dan Badan Nasional Penanggulangan Bencana.