Contact GambetDC Support

Like many others I was excited to use GambetDC when sports betting was legalized in DC. Unfortunately, I’ve never been able to successfully place a bet on their app. For over a year I’ve been trying to setup my account with no success. Like all sports betting apps, GambetDC requires and identity verification, they use LexisNexis to do so. What that means is if your information doesn’t exactly match what LexisNexis has in their system you’ll never be able to set up your account; because unlike every other sports betting app I’ve ever used GambetDC doesn’t allow manual identity verification. To get to the bottom of this took hours of trying to contact their “customer service,” only to be told to contact Lexisnexis. They put me through the whole process again then sent me a letter saying I had to wait 120 days for the change to be implemented. After that much effort you can imagine my frustration five months later when I still can’t set up an account. It seems I’m not alone in this experience after talking to several others that have encountered the same issue. No wonder this app is significantly underperforming their revenue forecasts to the city. An app no one can set up an account on paired with utter incompetence in the service department. And all of this could be avoided if they allowed manual identity verification. It’s an easy step that seems obvious to implement.

I was really excited to try GambetDC only to realize how awful the app is. It’s extremely confusing, you have to enter your person banking and identity information multiple times when setting up your account. The transactions are not clear and concise and the app is extremely lagged. I went to place a bet and deposited money into the app and the funds never “went through” so I tried it again and again. Three times total. The. 20 minutes later I check my bank account and all charges were pulled out of my bank account and after 30 minutes those funds appeared in my app balance. I called to see if I can get those funds transferred back into my account because it was an error on their end that the app didn’t refresh In time and they said no, only when you close the account you can move out the fund you deposited in. So now I have a whole bunch of my money sitting in the app. At least I was Able to withdraw my winnings, but not the extra money I put into the app.

The only decent thing about this app (and GambetDC overall) is the customer service live chat reps (after you can get the live chat function working. It crashes often). They are very helpful, but I have nothing to compare them to…because I’ve never once needed support from DraftKings, Fanduel..etc. Aside from the terrible odds, the glitchy odds, etc., the fact that you can’t withdraw your own money that hasn’t been bet on is abhorrent. (As a warning: this is true for any money you put in. I know sportsbooks have limitations when you sign up with a promotional offer or use free bets. But I put in $300, only made $35 in bets, and then wanted to withdraw the other $265. Gamebet will not allow you to without permanently closing your account.) Fortunately I don’t have a gambling problem (I just don’t like my money sitting in random apps on my phone), but this behavior has to just fuel addictions. It should be illegal.