Contact MySejahtera Support
Company Name: GOVERNMENT OF MALAYSIA
About: MySejahtera is an application developed by the Government of Malaysia to assist
in managing the COVID-19 outbreaks in the country. It allows users to perform
health self-assessment on themselves and their family members and to monitor
their health progress throughout the COVID-19 outbreak.
MySejahtera Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with MySejahtera. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact MySejahtera. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of GOVERNMENT OF MALAYSIA
Verified email ✔✔
E-Mail: helpdesk@mysejahtera.org
Website: 🌍 Visit MySejahtera Website
Privacy Policy: https://mysejahtera.moh.gov.my/ms/tentang-mysejahtera/polisi-privasi
Developer: Government of Malaysia
Read 4 Customer Service Reviews 😭😔💔
Change new number Delete account
Can’t Login / Reset Password/ Register
by Seanw92
I registered this app few days ago. Today I tried to login and it keeps popup “Invalid User ID or Password” then I tried to Reset the password and the page didn’t load. There’s only white blank page. Then I tried reregister but same problem occurred only white blank page. I tried to uninstall and reinstall the app few times. But no luck. Please fix these issues ASAP.
Always freezes; reported numbers not consistent
by Smirk Snirggler
1. This stupid app is always freezing.
2. Depending on how I enter the address or location in the “hotspot tracker”, there could be either “no reported cases” or “11 reported cases” within a 1 km radius in the last 14 days. Not very reliable.
3. The app tells me, based on my current location, that there are “0 cases within a 1km radius of your current location.” However, when I type in the actual name or address of my current location, suddenly there are more than 0.
Update:
The developer responded and said I should update the app. I did. Both problems still persist, as usual (I have updated several times with no noticeable improvements).
Weird interface
by Ant040186
Installed app, registered and upon login, it took forever to load the app. Closing and reopening the app will skip the login again but ended up in a weird screen/interface (repeatable). I’m still abroad with an upcoming trip back to Msia and trying to upload my documentations to get ready but this app is extremely not user friendly. I’m not sure what to do at this point.
Have a Problem with MySejahtera? Report Issue
Why should I report an Issue with MySejahtera?
- Pulling issues faced by users like you is a good way to draw attention of MySejahtera to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a MySejahtera customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MySejahtera.
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