TaHoma pro Status

Last Updated on 2024-07-16 by SOMFY SAS

I have a problem with TaHoma pro

Are you having issues? Select the issue you are having below and provide feedback to TaHoma pro.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with TaHoma pro by Somfy? Report Issue

Common TaHoma pro Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot TaHoma pro app on iOS and Android devices. Solve all TaHoma pro app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

TaHoma pro iPhone Issues and Solutions

TaHoma pro iOS app crashes, not working, errors
TaHoma pro iOS app network issues
TaHoma pro on iOS has black/white screen

TaHoma pro Android App Issues and Solutions

TaHoma pro has errors/crashing/not working
TaHoma pro server network connectivity issues
TaHoma pro has black screen

TaHoma pro iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever TaHoma pro app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix TaHoma pro app crashes or not working on Iphone (iOS):

Close and restart the TaHoma pro app on iPhone
Update TaHoma pro app to the Latest Version for iOS
Uninstall and reinstall TaHoma pro iPhone app
Update your iPhone to the latest iOS version

Fix TaHoma pro on iPhone unable to connect to server/internet connection issues::

To resolve TaHoma pro network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix TaHoma pro black/white screen (blank screen) on iPhone:

Follow the TaHoma pro iOS app troubleshooting guide Here →

TaHoma pro Android App Issues and Solutions

Fix TaHoma pro not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent TaHoma pro app issues:

Force Stop the TaHoma pro App
1. On android, goto "Settings" » click TaHoma pro app. » click "Force Stop".

Update TaHoma pro to the latest version on PlayStore

Clear TaHoma pro App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "TaHoma pro app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch TaHoma pro.

Fix TaHoma pro unable to contact server/ TaHoma pro internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click TaHoma pro » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got TaHoma pro » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch TaHoma pro on android.

Solve TaHoma pro black/white screens issue on Android:

Follow the TaHoma pro android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SOMFY SAS, developers of TaHoma pro.

About this app

For manufacturers, we have a step-by-step process to configure motor settings and set end limits, saving time on the production floor. The TaHoma® pro app is built for both manufacturers, dealers/installers and recognizes the unique needs of each one separately! Access the application by using your SomfyPro login credentials! For dealers, commissioning projects and customizing the operation is much easier and less time-consuming. For access, submit the form from TaHomapro or SomfyPro website.