Tolls NY Reviews

by Asadah Sekhmet

What you don’t know will hurt you!! Here’s the problem, TollsNY is seriously flawed. You use your card to pay! But, TollsNY says it cannot process your transaction. But, it manages to take four times the amount out of your account without authorization. Then you try to make a written complaint and TollsNY shuts you out with a red highlighted message “your request cannot be processed please try again later “code5682
so you have to call in only to find the employee willfully respond “ TollsNY is always acting up, that why we tell users to just use it to monitor, pay on line not through TollsNY .”
Then she goes on to say your refund will post 3-5 business days. Meanwhile, your out of $900 dollars that you can use for other things. It’s absolutely not fair and if we all want better service we have to all advocate for better. I’m really disappointed can I afford to wait for the refund? And not miss out on paying my bills? Because some of you can’t!!

by Greeentree

Like most increasingly socialist governments the state of New York wants as much money as they can squeeze out of you but somehow have nothing to show for all they take. TollsNY is no different. After spending nearly and hour trying to pay their bills, but only getting error messages, because I apparently don’t know my last name and some other 601 error, I decided to wait on the phone for about 40 more minutes so I could talk to some poor, underpaid, underdeveloped country worker. She, unprompted took of about 25% off my bill before helping me pay. New York isn’t just satisfied with talking your money every chance they get, but they also want to take your time and make even the simplest tasks nearly impossible.... but what are you going to do?

by Tired For Bad Service

App is horrible there is days that works good but most of the time is frozen, or TollsNY doubles or triples your online transactions, take time to post your payment at times. Offices are closed, they post wrongful information like to go to cvs to do transactions, cvs says they have nothing to do with ezpass. When you call it takes you from 30 minutes to an hour to speak to someone that most of the time don’t solve the issue. Their phone connection is also bad. Over all ezpass system is horrible during COVID-19 up to this day

by Isitevenworthitnyc

There is a major flaw with TollsNY. I’ve been on here numerous times trying to pay my tolls and it always asks you to put in a date. Not a certain month or year but a specific date of travel. Why even have that. Just make it so you put in your license plate and your tolls show up on the screen. This is so frustrating as I never remember what day I actually went through a nyc toll. Most people can’t even remember what they had for dinner two nights before forget about what specific day they went through a toll a few weeks or two months prior.
P.S. Having an ex-wife that takes your mail on top of this can exacerbate the toll paying problem. But that’s a whole different subject🙃

by Tomfrommyspaces

App is complete garbage. I’m try to pay you different tolls. I tried on Thursday and kept getting error messages. Something in regards to their servers. I thought maybe they were upgrading, albeit in the middle of the day, but hey it’s NY so I expect anything. Fast forward to today, same issues. I’m not sure why they don’t make an app that makes it easier to pay it’s not like I’m trying to skirt the system. By the time I remember to sit down and pay it again I’m sure the typical fines will be attached to it and the system will miraculously work. Got to fleece the little guys a little bit more.

by Sammiedee02

Every time I go through tolls (once, maybe twice a year) i get late fees of $50 each time because TollsNY is ALWAYS not working or won’t accept payment for whatever reason when I got to pay them and I’ll continue to try to pay it and it just won’t work. Once the late fee arrives it works just fine. And I feel like if I could just talk to someone it would be taken off for understandable reasons but New York State just wants all your money so makes it impossible to get to an actual representative and the one time I finally got through, THEIR COMPUTERS WERE DOWN!!! Like what in the actual heck is going on. I don’t go through tolls enough to prepay for an easy pass but Jesus it would still be cheaper to do that because I pay $50 late fee every time for tolls by mail.

by Darkslayer24

I get an error stating that TollsNY cannot run because it appears my phone is rooted or jailbroken and then TollsNY abruptly closes . I have never tamper with my phone or changed any settings and I emailed customer service with no response , not sure why others are stating great customer service because I haven’t received it . My phone is as original as the day I bought it at TollsNY store and I’ve been waiting for TollsNY for years and now it’s out and I can’t use it . I don’t understand how this has 5 stars … doesn’t work for me ! :(

by IrenaStone

We received a toll violation letter in obvious error. The car/license plate in picture wasn’t ours. And we have paid our toll through NJ ez pass at the time. Ez pass NJ has our record, which we made a copy and send to them.

So we called, the first time, was told it was an error, is fixed. But call back in three weeks, just to make sure. So we did. This time the person on the line had no idea of the suppose fix, but said again it was an error, she has made it go away.
A few weeks later, received another letter, same error same charge. Called again. Same story. Fixed, don’t worry about it. We also mail them a dispute letter just in case, with all the proof that we are owner of different car, and our toll on that day was paid.
Today, got another letter, weeks later, claiming if we don’t pay, will have an additional $50 charge.
Finally we download TollsNY. And it’s telling me they can’t find any violation or due.
What is going on with ez pass?

by GiGiNElijah

I downloaded the TOLLS NY app several months ago and I loved it. It was so simple to see my balance and to add money to my account. But a few months ago the system went down on TollsNY and it still has not come back up. It says the system is unreachable and to please try again in a few minutes. I just logged out and tried to log back in to see if that will work and it still currently says unreachable. It was pointless to download it TollsNY if there are glitches in that don’t get fixed.

by Fvlew

I couldn’t get into the website for payment for some reason so I got TollsNY . Well.... it’s a little more convenient however I’m still trying to get in contact with customer service to edit my personal info as the location for my borough is currently closed. After calling and waiting (still couldn’t get through) I saw that TollsNY enables the user to send in requests, I’ve sent multiple requests through TollsNY for personal info to be edited and still no response.

by KACTET

Works good for me, finally EZPASS managed to invest in an app, with all the money they get from tolls it shouldn’t be much of a burden. My only issue so far is that I can’t store credit card on my account unless I want it to be automatically replenishing my low balance. I want to be able to add money manually, but still have card on file so I don’t have to enter that information hundred times. Please fix or change that future, and I’ll change this review to 5 stars. Thank you.

by Prometheus2dx

TollsNY is amazing when it works. So far 3 instances of making payment and receiving server error message, even though my bank was still charged. After 2 or 3 tries it finally goes through but then you wait days for the money to be credited back to your account. Also, using the camera enters the date in a format that TollsNY will not accept when trying to add a card for payment. Other than that, the convenience is amazing. I will stop using until update resolved issues. Hope to be back soon.

by Mak9072

TollsNY is great except for when I go to enter in my card information. The month the card expires only shows up with the numbers between 10-12. I then have to go through the web browser in order to enter my information. I’ve tried restarting TollsNY and re downloading but still the same issue.

by Santcz98

I deleted TollsNY and used the website instead after getting charged 3 times in my debit card and not getting what I paid for! I had to waste at least an hour to call my bank in order to dispute those 3 charges... is impressive how an app made for an entity (NYC) goes months without updates and is sooo buggy and useless.

by Lionsurvival

The website will take you in ridiculous circles no matter what the technology you use. I’ve had the absolute worst luck and frustration trying to pay on the website. This application makes it simple and easy to pay. Right off an iPad or iPhone.

TollsNY takes all the frustration out of it. My advice to anybody who is reading this download TollsNY pay through TollsNY the website is to me useless.

It has been such great frustration. Had I been the person in charge of Ux and web design I would’ve fired all the developers.

Please heed this warning pay through TollsNY forget the website.

by PremedFSU

It’s about time they made TollsNY, it is so much easier to use than logging into that ancient website or having to call their customer service over the phone. In fact I wasn’t able to make a payment over the automated phone system because of some hold on my account but using TollsNY it let me do it right away. Very convenient

by What A Wonderful Name

The worst app ever. If you need to check your account be sure TollsNY would state ‘its back office is unreachable’. Doesn’t matter what time of day or night TollsNY is never available. For those 4 or 5 stars that are posted might be due to when it work, which is rare, it’s pretty good in give you the info you need. But really an app that works 1:30 days isn’t worth downloading. Better off using EZpass website.

by 🌑Jim🌕

Makes toll account management actually possible on mobile. The most important features are readily available. The rest can be found with normal exploration.

Developers were quite responsive, fixing at least two problems and quickly submitting app updates. Keep up the good work!

by Knitsistah

I’ve been an e-z pass user for 20+ years paying with Amex auto pay and logging onto the site to update auto info. It was a cramped and hard to read page—TollsNY is much easier to read and navigate. I assume I’ll get app notifications on card expiration and the ability to go right to that page and update it. Good Job!

by J Smoove12

It’s about time EZPass got an app...and its beautiful. Easy to use, you can see how much you owe, and the best part is...you can manually pay whatever amount you want unlike the ezpass website that only accepts the threshold amount even if you don’t plan on making that amount of trips in the upcoming month.
Good job finally.

by Temashana

Downloaded app today and can’t log in it just spins and spins and nothing happens. Does TollsNY work for others?

by Sv EVA

I have tried all combinations. Username, tag number, account number.. verified it on a browser. TollsNY is not working on my phone.

by LMPRAO

Finally NYC MTA releases an app for EZ-Pass. Great UI but it lacks a couple of key features. It needs to implement push notifications to alert you when your account balance is low. And also it needs to give you the ability to lower the replenishment threshold amount. When i had my credit card stored it would automatically charge my card $225.00 once it reached $92.50. That’s ridiculous. $92.50 is plenty of money, they should charge my card at $30.00. That’s why I make manual payments as opposed to keeping my card on file. My EZ-Pass Balance shouldn’t be used as the MTA’s escrow account. Other than that TollsNY is great. I hope they implement those features.

by Drivetymefinewyne

Glad to have an ezpass app! Works very well and love the added convenience