Contact Tolls NY Support

What you don’t know will hurt you!! Here’s the problem, the app is seriously flawed. You use your card to pay! But, the app says it cannot process your transaction. But, it manages to take four times the amount out of your account without authorization. Then you try to make a written complaint and the app shuts you out with a red highlighted message “your request cannot be processed please try again later “code5682 so you have to call in only to find the employee willfully respond “ this app is always acting up, that why we tell users to just use it to monitor, pay on line not through the app.” Then she goes on to say your refund will post 3-5 business days. Meanwhile, your out of $900 dollars that you can use for other things. It’s absolutely not fair and if we all want better service we have to all advocate for better. I’m really disappointed can I afford to wait for the refund? And not miss out on paying my bills? Because some of you can’t!!

Every time I go through tolls (once, maybe twice a year) i get late fees of $50 each time because the app is ALWAYS not working or won’t accept payment for whatever reason when I got to pay them and I’ll continue to try to pay it and it just won’t work. Once the late fee arrives it works just fine. And I feel like if I could just talk to someone it would be taken off for understandable reasons but New York State just wants all your money so makes it impossible to get to an actual representative and the one time I finally got through, THEIR COMPUTERS WERE DOWN!!! Like what in the actual heck is going on. I don’t go through tolls enough to prepay for an easy pass but Jesus it would still be cheaper to do that because I pay $50 late fee every time for tolls by mail.

Like most increasingly socialist governments the state of New York wants as much money as they can squeeze out of you but somehow have nothing to show for all they take. This app is no different. After spending nearly and hour trying to pay their bills, but only getting error messages, because I apparently don’t know my last name and some other 601 error, I decided to wait on the phone for about 40 more minutes so I could talk to some poor, underpaid, underdeveloped country worker. She, unprompted took of about 25% off my bill before helping me pay. New York isn’t just satisfied with talking your money every chance they get, but they also want to take your time and make even the simplest tasks nearly impossible.... but what are you going to do?