FIGS app not working? crashes or has problems?

FIGS Status

Last Updated on 2024-10-18 by FIGS, INC.

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Common FIGS Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot FIGS app on iOS and Android devices. Solve all FIGS app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

FIGS iPhone Issues and Solutions

FIGS iOS app crashes, not working, errors
FIGS iOS app network issues
FIGS on iOS has black/white screen

FIGS Android App Issues and Solutions

FIGS has errors/crashing/not working
FIGS server network connectivity issues
FIGS has black screen

FIGS iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever FIGS app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix FIGS app crashes or not working on Iphone (iOS):

Close and restart the FIGS app on iPhone
Update FIGS app to the Latest Version for iOS
Uninstall and reinstall FIGS iPhone app
Update your iPhone to the latest iOS version

Fix FIGS on iPhone unable to connect to server/internet connection issues::

To resolve FIGS network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix FIGS black/white screen (blank screen) on iPhone:

Follow the FIGS iOS app troubleshooting guide Here →

FIGS Android App Issues and Solutions

Fix FIGS not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent FIGS app issues:

Force Stop the FIGS App
1. On android, goto "Settings" » click FIGS app. » click "Force Stop".

Update FIGS to the latest version on PlayStore

Clear FIGS App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "FIGS app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch FIGS.

Fix FIGS unable to contact server/ FIGS internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click FIGS » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got FIGS » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch FIGS on android.

Solve FIGS black/white screens issue on Android:

Follow the FIGS android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at FIGS, INC., developers of FIGS.

About this app

Because you deserve to look your best, feel your best and perform at your best no matter what your day throws at you–this app has you covered 24/7 with modern, technically innovative and ridiculously comfortable scrubs and lifewear. Made from our proprietary FIONx fabric, this app are always moisture-wicking, anti-wrinkle, four-way stretch, ridiculously soft, and feature Silvadur™ antimicrobial fabric technology. We also give back–Through our Threads for Threads initiative we have donated over 500,000 sets of scrubs to over 35 countries around the world. this app is transforming the healthcare experience by revolutionizing the medical apparel industry with a focus on design, comfort and functionality.