Sorenson Wavello app not working? crashes or has problems?

Sorenson Wavello Status

Last Updated on 2020-10-15 by Sorenson Communications, Inc.

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Common Sorenson Wavello Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Sorenson Wavello app on iOS and Android devices. Solve all Sorenson Wavello app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Sorenson Wavello iPhone Issues and Solutions

Sorenson Wavello iOS app crashes, not working, errors
Sorenson Wavello iOS app network issues
Sorenson Wavello on iOS has black/white screen

Sorenson Wavello Android App Issues and Solutions

Sorenson Wavello has errors/crashing/not working
Sorenson Wavello server network connectivity issues
Sorenson Wavello has black screen

Sorenson Wavello iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Sorenson Wavello app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Sorenson Wavello app crashes or not working on Iphone (iOS):

Close and restart the Sorenson Wavello app on iPhone
Update Sorenson Wavello app to the Latest Version for iOS
Uninstall and reinstall Sorenson Wavello iPhone app
Update your iPhone to the latest iOS version

Fix Sorenson Wavello on iPhone unable to connect to server/internet connection issues::

To resolve Sorenson Wavello network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Sorenson Wavello black/white screen (blank screen) on iPhone:

Follow the Sorenson Wavello iOS app troubleshooting guide Here →

Sorenson Wavello Android App Issues and Solutions

Fix Sorenson Wavello not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Sorenson Wavello app issues:

Force Stop the Sorenson Wavello App
1. On android, goto "Settings" » click Sorenson Wavello app. » click "Force Stop".

Update Sorenson Wavello to the latest version on PlayStore

Clear Sorenson Wavello App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Sorenson Wavello app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Sorenson Wavello.

Fix Sorenson Wavello unable to contact server/ Sorenson Wavello internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Sorenson Wavello » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Sorenson Wavello » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sorenson Wavello on android.

Solve Sorenson Wavello black/white screens issue on Android:

Follow the Sorenson Wavello android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sorenson Communications, Inc., developers of Sorenson Wavello.

About this app

With Sorenson Wavello, everyone sees each other during video relay calls. To get started, simply download the Sorenson Wavello app and register your voice phone number today. Come on, Be Seen by your Deaf family and friends through Sorenson Relay. Sorenson continues to innovate so you can experience communication in a new way. Revolutionize your relay conversations! Be Seen!