Contact Chopshop Loyalty Support

by Jleick

The app is difficult to use. There is no purchase history, so if you order something new and like it, good luck remembering it. You can save an order for future use, but can’t make a change to that saved order. Also during checkout they add a tip without telling you and without making it very clear - seems like this was more of a priority than basic order history. The tip is ridiculous because their employees literally just pack the order and hand it to you when you go to pick it up - they don’t even have to take the order, what do they need a tip for? I should be getting a tip for having to use this complex app!

by Swimnby

I love the healthier options at CS but the last 5 times I’ve ordered something has gone wrong. They usually leave something out or take super long to prepare it. This last time I ordered through the app for curb pick up and called when I got there to have it brought out, they said it would be right out and 20 min later I still hadn’t seen my order so I went in and it was just sitting on the counter. When I asked employee about it she just said “oh sorry bout that!” Disappointing and I even left a tip when I placed the order. 🤦‍♀️

by JessMariw

I order from here at least once a week, but the app and website make me want to scream. There is nothing user friendly about it with the exception of modifying the particular food item you’re about to add to your bag. You also can’t use both a gift card and credit/debit card, so you have to reload to be able to use the remainder of a card. And using rewards is a pain. I prefer paying a little extra and using DoorDash for the convenience and better interface.