Contact TraceTogether Support
Published by Government Technology Agency About: TraceTogether supports Singapore’s efforts to fight the spread of COVID-19
through community-driven contact tracing.
TraceTogether notifies you quickly if
you’ve been exposed to COVID-19 through close contact with other TraceTogether
users.
How to Contact TraceTogether Customer Service/Support
Listed below are our top recommendations on how to get in contact with TraceTogether. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact TraceTogether. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Government Technology Agency
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Developer: Government Technology Agency
E-Mail: [email protected]
Website: Visit TraceTogether Website
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Reported Issues: 3 Comments
By bares34
Vaccinated to non-vaccinated
This app is completely worthless! After coming through immigration and proving my vaccinated status, for 4 weeks I had no issues. I’m here working so I require and vaccinated status. I had to go in to work one night on an emergency and get to the gate and voila my vaccinated status is now un-vaccinated. Explain this to me because once you take the vaccine it doesn’t seep back out of you. And help from the app seems to be non-existent. Now I’m hearing I may have to go and take a blood test to once again prove to these morons that I’m still vaccinated that nothing has changed. Poor decision in using a non-reliable app to prove you are vaccinated!
By smile_politely
Randomly failed to show vaccination status
This app is mandated by the gov, which without it there’s no where you can go in Singapore. As important as it is, the app is inconsistent and randomly fails to show vaccination status even though you’re fully vaccinated, barring you to enter some venues when you need it the most. The app is also battery hog, you’d start to wonder what it actually do in the background and what data it collects.
By rumble335+
Slow update after serology test
It’s been 3 days after positive serology test results and my vaccination status still has not been updated as vaccinated. It also did not send me a reminder that I needed a serology test after entering more than 30 days. So dumb and slow. Finally updated after 5 days.
Have a Problem with TraceTogether? Report Issue
Leave a comment:
Why should I report an Issue with TraceTogether?
- Pulling issues faced by users like you is a good way to draw attention of TraceTogether to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a TraceTogether customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using TraceTogether.
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