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I’m able to login, but I’m stuck on a screen giving me an option to enable/disable Touch ID. I believe because the font on the screen is too large, it’s not recognizing my fingerprint. I gave this app ZERO stars only because I have to give it something. I can’t even give it 1/2 a star. This app has been a colossal waste of my time and patience. Especially since I need to contact this particular doctor for a non emergent issue. Since my next appointment is in a few weeks, it can wait. But , I’d still like an answer to my question before I see him. Please fix this. I’m on an iPhone, and my iPad does automatic updates to my apps, as my phone does. I’m frustrated at how my apps crash on my phone, this is one. I’d like to see when an app like this comes out, regular maintenance is done as apps like this are very helpful.

This app just straight up doesn’t work. It took me 45 minutes to get through the logging in and resetting password stages, and after all of that I now cannot check in for my appointment at all. If I go to the app using the emailed link to check in, I get taken to a screen asking if I’d like to check in, where large text is covering the “Begin Check In” button and you can’t click on it at all. You can barely click the “Not Now” button, but if you then navigate back to checking in, you get the same screen and can’t do it. If I go straight to the app myself and log in, I then get stuck on a screen asking if I’d like to enable Touch ID. However, there is large text covering both buttons there, so you can’t do anything to get past this screen. I’m using a standard iPhone in portrait mode, and nothing happens if you turn the phone sideways. There seems to be no way to get past this, which means you just can’t do anything with this app. I’m worried that I won’t be able to attend my important virtual doctor’s appointment tomorrow due to this horrible, non-functional app. Medical practices, please use something else for your virtual appointments!

Ann Arundel Dermatology should be ashamed for using this poorly thought-out and nearly useless app. As patient portals go, this app falls horrendously short on both form and function. Account setup link provided by local AAD-affiliate office takes one to the web-based interface which allows the creation of a login, this app seems to require other or additional info during setup. Beyond that, at least from my use of the app so far, I can see only my previous appointment(s) while an upcoming appointment isn’t shown. This developer should look at the United Healthcare web-access pages, they’re very user friendly and informative. I’ll keep the app and check occasionally for updates and improvements, for which there is plenty of need.