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About: Info-FOMO is real: you leave 65% of information behind in class. And no wonder!
The volume and speed of the information that you receive makes it harder to
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  2026-03-24

Genio Notes Customer Service 💢

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E-Mail: [email protected]

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Developer: Glean







3 Most reported problems 😔💔

3.1 out of 5

Not cool

2025-03-11

by VoidStar6969

It’s nice at first.
Everything is good and exactly how it’s supposed to be until it wasn’t.
Used it five times a week every week for the semester. Took a two week break/vacation and now nothing works anymore
Nothing
The one thing it’s supposed to do record audio doesn’t work not even does it not work it’s not possible for it to work the BUTTON that you press for it to record it’s not there in the first place the only thing on my screen is 23 old files that nobody needs doesn’t matter if you have fancy features if there’s no way to get to them this app website is recommended by colleges how can it be trashy 😡

Needs better photos tool

2025-03-12

by DameLiberty

I’m a user of OneNote by choice, but I’m having to use this app as it was recommended to me by our accessibility department.

In Microsoft OneNote, when I take a picture it has the option to take a photo, a whiteboard shot or a scan, I believe. In the latter of the two cases, it only captures the whiteboard and allows me to adjust for it. Even when taking a picture at an angle, Microsoft OneNote straightens it out as if I’m standing right in front of the board or screen. I would like to see better image capture tools for the app.

App is better than website

2025-03-13

by Lionk2002

I use glean for my school and it’s great… only if it’s on phone. When it’s on my laptop or computer it takes forever to load, it overheats my laptop, it doesn’t play my audio recordings and it likes to stop working and freeze up while I use it. So this rating is for the website. Been using it for 2 and a half years now and I always had these problems. Thought it would get better but it seems to only get worse




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