Contact Evernote Support

by Rolfejr

I've been a paying Evernote customer for many years with a lot of my stuff in there but as time has gone on it's been more and more frustrating to use. Attachments won't download. Or you wait 5 minutes while it "says" it is downloading then gets done and nothing happens. Photos won't show. Try to bring up some reference document while you are working on something and every time your phone times out the app just can't seem to handle it and won't just leave the document/note open you were looking at - you start all over - search for the document AGAIN, wait for it to come up, etc. Search inexplicably can't find things where the title or tag has the exact word in it I'm searching for. And there have been times where I have REALLY needed to get to particular piece of information and just couldn't. That is extremely frustrating - that's the point of why I put stuff in there. This product started out awesome in the days when everyone was still using desktops. As we've progressed into to mobile era it just hasn't kept up. Trying to access my stuff in the phone app is a frustrating experience almost every time - and trying to use the site in a mobile browser is worse. I haven't put anything new in for quite some time because it just no longer fits well or just doesn't work simply with how I do things anymore in the mobile era, let alone the fact that the app in general just doesn't work well.

by Izungu

I gave this app a one star review a few weeks ago, and have since received a response from the development team. For context, I have been using Evernote for more than a decade, and have been a paying user for many of those years. My early experiences were fantastic; the program ran smoothly, I literally never had a reason to complain. As I have relied more and more on it over the last couple of years, the bugginess and overall poor performance of the app has become too much to ignore, prompting my negative review.
The response I received from the development team leads me to bemoan the fact there is not a rating below a single star. For every issue that I identified as a problem to the team that reached out, I kid you not the response was a variation of: “This is a known issue, we have no timeline for when it will be fixed.” While I may have an appreciation for the honesty of that response, there is nothing about that which gives me any incentive to continue to grind through a frustrating experience with an app I literally use daily when there are other options/ecosystems out there for me to try.
It will be an unbelievably painful process for me to in fact extricate myself from Evernote’s ecosystem, but at this point it would be the definition of insanity for me to remain in it - they know there are problems, they have no idea when (if?) they will be fixed.

Buyer beware; this is not the Evernote of 5 or so years ago.

by FJH-------

I have been a loyal customer with 9000+ notes and 5+ years of premium subscription. The recent overhaul has introduced so many bugs and ridiculous design failures which are forcing me to consider alternative services. Sync has become extremely unreliable; I’ve had my edits wiped out by sync failures. As of now, Evernote isn’t letting me move my notes to different notebooks, due to some inexplicable bug. Very helpful features that provide flexibility to working on and organizing notes have been eliminated, I guess in the name of tidiness: opening multiple main windows, changing the created date (so helpful for arranging the notes in the order I want), magnifying the words in the editing window (which now cannot be done without magnifying everything else, making it unreasonably cumbersome to operate the sidebar). Then there are countless bugs throughout the software that keeps giving you frustrating surprises. The recent major upgrade demonstrates the team's disregard for the working habits of established users, and also raises concerns about quality control. In so many respects the new version simply isn't ready, and it's unclear to me why the company would be in a rush to release an update. An option for reverting to the older version would be much, much appreciated. Right now, I do not recommend Evernote to any new user. The company has demonstrated its inability to deliver a consistent and reliable product.