Binance.US: Buy Bitcoin & ETH Reviews

by Russel Whitney

BinanceUS the the basics like placing market, limit, and stop limit orders. It also allows you to use a few indicators but nothing more. You cannot edit the indicators or add multiple types. This is a pain since you cannot edit what moving averages one might use or how many, you are limited to three specific ones. You cannot even draw lines. I also noticed that there is no OCO order option available like there is on the website. For Binance being what it is, you wouldn’t think they would have such a basic app for advanced users. Give us more features like the desktop version (the TradingView version). I shouldn’t have to form a new trading strategy based on limited features because I am using the mobile app instead of the website. Oh yeah, it is also slow when trying to navigate through BinanceUS .

Now I rate BinanceUS as a one star. I bought KNC with USDT and it ran up 10% in a few minutes but my account didn’t move much. This is because my money was USD not USDT. After I noticed this, I bought it in USD and sold my USDT. A few minutes later after it ran up more I checked my account and it was down. I looked at the orders and noticed that it all sold as USDT. What the heck Binance??? If it is USD sell it as freaking USD. If I can’t buy with both combined, I shouldn’t be able to sell them either. Nothing like paying fees for an order you never created. Shameful!

by BDRobinson

I’ve been a customer of Binance US for over a year and a half. Truly a shady / dodgy exchange. Not only did they delist a coin multiple thousands of people asked them not to do, they also betrayed the trust of the majority of those people. For context an airdrop was given to those coin holders, Binance US originally had us self custody the tokens on a different app which was confusing but made them ours. The last month proceeding to this airdrop they claimed the instructions to claim were too hard and they’d take the steps to have them be transferred to our account. Exactly a month later another airdrop was announced for those coins we claimed earlier. Upon that announcement Binance told their customers they won’t distribute the second coin nor list the coin. What was originally going to be sent to me because I completed the correct steps (and later deemed by Binance that they should do it on my behalf), will never see my wallet. Please find a different exchange, as Binance acts in what they* think your best interest is. Not a very good customer model if you ask me.

by Robandrun

From another wallet account then why they have the right hold my money and not allow me do any trading or withdraw my own money , there is no phone line to contact directly to them , the only thing i can do right night just log in my account and watching my money losing day by day , sent so many email to them but over week over days already they never reply a word explain or tell me the reason why ? I am very very frustrated and so worry about my bitcoi I have in walket account with them will be gone all my money i been saving and work hard f, i am begging any one in charge please realease my account and let me have all my money withdrawn , this is illigal what are you doing to me now tottally wrong and against the law , it likes rob and run away , anyone thinking about have a wallet account with them please do not trust this website Bianance , dont be their next victim

by Leodasbarns

I have just found out that this exchange/wallet requires an insane amount of documentation to be able to withdraw, trade or transfer anything that’s been deposited into this platform and I’m upset because I do t have all the documentation that’s required due to the fact that I no longer live at my address on my is required for verification I don’t have a social security card at the moment and I’m having many issues obtaining any type of usable documentation for address verification because everything I’ve submitted I mean everything including items which they inFormed me would be acceptable we’re all rejected so just saying buyer beware there customer service is a total joke they only email you and if you submit more that one email they delete your most recent inquiries and link them all together under one ticket it’s not fair because I’ve lost some money because I wasn’t warned about this issue and now I’ve lost a bit of money because nothing/nobody notified me that you can deposit but not withdraw so like I said beware don’t deposit anything until your totally verified or you may be I. The same boat as me made several deposits and not able to do anything with them !!!!!!!! Bull crap I was under the impression that this service was worth the hype but it seems they just scammed me out of my deposits

by Unhappy Invenstor

I am now two months into attempting to get verified by Binance! I have sent them over 20 emails with my information to verify and submitted countless tickets to let them know my issue! No call center, just the same email every time. How do you expect people to use your app when you aren’t willing to help them even be able to use it! Never have I had to deal with something like this it is ridiculous if I could give 0 stars I would. No one should have to wait this long to be helped by a company of this size. Get a f**ing call center so someone can actually solve this problem at this point I think Binance is incapable of getting anything of substance done they can’t even let someone who is trying to be their customer deposit money into THEIR app!😹 pathetic how unhelpful and lazy their team is, idk if you can call it a team because it’s just the same automated email they send to you anytime you have a problem and that’s all you’ll get with no help from that point

by Italian$tallion

If you read these things you’ll find SO MANY people have the same problem and the good reviews seem generic. From what I’ve gathered this is just a scam for you to give up your personal info and once they get all they want (required photo of drivers license, photos of mail, etc) you’re left waiting to get verified. From what I’m reading I don’t think anyone gets verifie, yet all seem get to the same point before we get stuck. And that’s right after supposed “verification” process that requires your personal info. Honestly, I was very excited about BinanceUS and I am letdown. And now worried my info is floating around being sold to big tech, probably was anyways. Tho I might be wrong! And if proven wrong I’ll denounce everything I said cuz the idea of BinanceUS is incredible! But I don’t think I saw one review In which customer service responded. And everyone having same problem at same point? Seems very fishy. As it stands you’d be better off going to companies with credibility like Coinbase and the like.

by NoHopeForBinsnce.Us

I pride myself on never leaving reviews for companies unless they’re good and someone earned it.... but BinanceUS AND their mobile website are just crap at this point. They input my name wrong on the verification process which has caused nothing but issues. They said to reach out to customer service to get it fixed but that was the first week of January, 2021. Still not response. It’s caused a headache with buying and multiple double charges. There’s never anything to show for it on the binance account either. To my understanding, they’ll liquidate your stuff sometimes too.

My bank knows why I’m calling at this point but to have to sit here and go through claims just to get my money back because binance won’t ever bother to help? I swear no one is actually working in customer service. I’ve genuinely never met any type of financial institution with this much lack of care and support... 0 stars if possible. Meanwhile the CEO won’t even address a single issue. Everything’s all fine and dandy on their end.

by ADROMO

I tried to sign up and their auto verifying system refused to verify me even though I’ve had other auto verify systems in other trading places accept my verification right away and fully verify me in less than an hour. It told me to contact customer support so I got an auto email telling me to send more verification stuff to get verified. I sent all the stuff and it had been over a week and have heard nothing. After a couple of days I even sent an email asking why it was taking so long and it has been 6 days since I sent that email and got no reply. I would stay very far away from Binance. If they can’t even do something as simple as a verification or replying back to an email, I would not trust them with your money if you plan on doing big trades. Stay far away from Binance. I have another place to trade but only wanted to try Binance because they offer a crypto that the place I currently trade doesn’t. I don’t have to trade that 1 crypto so I’ll stick to where I am trading and continue to make money there.

by Timothybean

I was really hopeful, but don’t bother and waste your time. Been over 2 weeks waiting on verification. Submitted support ticket and was told it would be another 5 days. That was 7 days ago. Apparently they have maybe 1 person doing support tickets and verification? The worst part is it’s verification of a picture of my bank statement. It’s not even hard to look at and see my name and address. Also, this is the only app that has made me put that info in. You can’t do anything until you’re account is verified. Just a big waste of time.

Update: I have been denied twice for validation. They apparently want full bank account numbers in the verification documentation that you have to send. They are fishing for data they DO NOT need and data that other reputable apps have not required to validate an address. Documentation I sent clearly shows my address, and date of the document. This is a scam to collect financial information from users. Beware!

by Keep Private Info Private

Well Binance is apparently not available in Texas. I don’t think that is okay, and I would be upset if I lived in Texas or was actually in Texas. The company will not allow me to create an account because my mailing address for all my financials are based there. I shouldn’t be penalized for that. College students, diplomatic service personnel, and active duty military, just to name a few, all over the world are also unable to sign up for an account if they lived in or banked in Texas in the past. Binance is the only major exchange that does not do business with anyone “associated” with the state. Whatever regulation and/or legal hurdles they may have, it’s not good business conducting any type of discrimination. As a business, they can do pretty much what they want, except deny service to a class of people with only a mailing address or even a state identification card as evidence. In solidarity, I say everyone should petition for criminal suit to be filed in addition to pending civil rights suit for the gross violation of the rights of college students, military, government employees, traveling doctors & nurses, etc.

by _your_app_sucks_

How could it possibly take so long to verify my address? BinanceUS isn’t supported in a way that should inspire any confidence in it’s user base. After reading other reviews here I am glad that the verification process took so long because otherwise I wouldn’t have known how terrible and sketchy the US version is. Should be banned. Do some research. The way this exchange is run will get them thrown in jail at some point and likely loose all your money. The articles and reviews are out there, don’t just take my word for it, do your own research and you will see. Not that it really matters anyway, after you download BinanceUS and give them all your personal info they will just restrict you from doing anything for months because of “verification” - I am suspicious that they may be selling user information. If they can’t verify new users in a couple of weeks than what makes me think they can protect the information I sent to them in the first place? I hope an AG in the US takes on these sketchy people. Also, Binance is a stupid name. Byeeee

by Shomexy

They are so bad! 0 customers service. You can email them all you want, they will never reply you. They only care about you downloading their app so they can get your money and coins. To transfer your coins out because you can’t even withdraw them willingly is 100% impossible. They asked me to submit my ID, I did then they asked me to submit my Electricity Bill and I did then they said my address on my ID does not correlate with my address on my bill. Am I supposed to continue living in the same place forever? Of course I moved to a different place that’s why my new address is not the same with my ID that was issued 4 years ago but they wouldn’t still approve my verification. Then they asked me to submit my bank statement and I did which shows my new address as the same thing with my utility bill but still they wouldn’t approve my verification. I’ve been emailing them to please let me close my account and transfer my coins out of their App since it’s impossible to do anything on it but they have ignored all my several emails now for over 3 months. Don’t ever download their app! You will regret it!!!

by TheDon111

Binance US is a joke as compared to the original, low volume, missing like 90% of the features you get on the real Binance app and the verification is frustratingly slow (even if you follow their guidelines to the tee). Good luck filing your taxes as US Binance will report each and every single trade, so may the odds be in your favor come tax time. ****TL;DR: Avoid this US version at all costs. The verification process is unusually slow and sketchy (and Deceptive in its marketing, as it will take days if not the more realistic -> WEEKS to complete the full verification as compared to any other exchange I’ve utilized to date. Gemini, Coinbase Pro, Kraken, or the ORIGINAL BInance (restricted to US) all beat BinanceUS, it’s not even close. I’d even use RobinHood over this, at this point. Please replicate the ORIGINAL Binance app and optimize it for US and kindly implement all of the amazing features missing from the the original, Outstanding app you all have cultivated previously; and thereafter I may consider returning and editing my review to reflect. Happy hunting friends, may financial prosperity be yours!

Stole large sum of ETH from me and then locked my account*. Trash, never use.

by Amphetaminesaltcombo

I’ve been using Binance with zero problems for several months now. The only thing I’ve invested in in Dogecoin. Suddenly Dogecoin starts to skyrocket, and now I can’t do anything. Can’t deposit, can’t withdrawal, can’t buy, can’t sell. For the last two days, I’ve tried numerous times and have submitted tickets. The first email told me that it was a problem on my end, and that my bank was reporting insufficient funds. I called my bank, and they said that Binance was the one rejecting my deposits. The next email said that I needed to delete and re-enter my banking info. I did that, and nothing was resolved. Then I get an email telling me that I need to submit a new ticket with a pdf of my most recent bank statement, and a video selfie of myself holding my ID and reading a portion of the email out loud on the video. I tried to do that, and the video was too large. They said upload it to Dropbox first and everything should work. Did that. Still too large to upload. Made a new video with the lowest possible resolution. Tried uploading that. Still too large to upload. Everyone was complaining about Robinhood being shady when the GameStop thing was taking off, and Binance is no different. Doge took off, and they’re just as shady.

by Gsmtok

I’ve found customer support to be very unhelpful. I signed up for ACH thru Plaid and Biance in its own publication said daily limit for deposits by ACH when signing up through Plaid was $5000. I did it correctly but Biance would only let me deposit $1000 per day. CS initially responded for me to delete the ACH and manually redo it, which I did not because manually doing it does limit to $1000. After about 20 hours of back in forth with CS they finally told me that I was limited to $1000 by Plaid because my Biance account used legal first name, middle initial and last name and my bank account name is first initial, middle name, and last name. There is no problem for $1000 transfers. My gosh they have a copy of my drivers license, a face selfie to match with the DL picture, my social security number, my bank Id and password to my mobile account. You would think they should be able to do something about this, but they have no interest or suggestions except to use wire transfers which of course my bank charges for. They of course do not phone contact for real communication when their CS people just can’t understand what u are talking about. Otherwise I found the entire interface easy and intuitive. Opening my account with my iPhone was so simple and easy and took very little time even going thru the three verification levels.

by R0m4n_k

Not only did they screw over my brother by selling off his cryptocurrency when he put his money into dogecoin causing him to loose thousands of dollars they also locked my account and won’t verify me, do not use BinanceUS unless you enjoy having a huge headache and unnecessary stress that will cause your hair to fall out early, Verification takes an eon to go through and that’s not even guaranteed that you will even get accepted, if they decide the information you send them isn’t sufficient then you will have to go through it again and keep in mind sometimes the waiting process to get verified takes months and they use a third party source to verify you so you don’t know who sees your sensitive information that you provide them such as your social security. Honestly I’m not even surprised that they have 11 major lawsuits currently going on and I honestly recommend you try a different exchange such as KuCoin or bittrex or even kraken because this exchange is the worst and I highly recommend you stay off it unless you like getting screwed over.
P.S. the only way to reach support is through email and when you send an email don’t be expecting to get a response back from their support team, I sent an email a few months ago and still haven’t heard back from them.

by Guru Of Analytics

They made a change so I can no longer receive emails for verification when doing a crypto withdrawal. I think it has something to do with private domains but not sure what it could be. After I started having the issue I added their domains to Apache spam assassin which is the standard tool on private domains but still no emails. Also when the problem first arose I was using SiteGround then after I switched to HostGator. Nothing I can do and their support won’t help me after many tickets and emails. They keep just saying they are backed up on support. It’s been 2 months since I have been able to withdrawal crypto or add an API to get my tax records. BTW, I used 11 different exchanges over the last year to test them all and get all the coins I wanted to. Binance US is the ONLY one I wouldn’t recommend. Well, Coinbase too since it crashed when Bitcoin drops but Coinbase pro is OK.

by Mikeyman1952

turns out I was mislead by someone else that I could use this but my state isn’t but the one star comes from not being able to delete my account what gives (Update) customer service is not very helpful rather than help me to terminate my account I got one email about terms of service dodging my request all together then sent me an email asking me how well they handled my problem. (Update part1) i was once again emailed the exact same automated response as the first time. This is a service that does not seem to care about it’s users so if you don’t know what your doing or you’re having any trouble Binance will not help you. (Final update) after spending almost a month trying to get help with issue I actually got a live text chat with customer service who was able to have a conversation with me rather than have several different people email me back at sporadic intervals. This agent was very helpful. That being said the overall customer service is still mostly garbage especially when considering that when using this time is money and the only one getting screw is use the user.

by Bamstier

It’s a pretty good app but there is no dash board that shows what you own how much you paid and the current price of that crypto. I am not sure why that is. Seems like a no brainer. You constantly have to go back and forth between pages to see what you own then go to the history to see how much you paid for the crypto then, you have to go find that crypto to be able to buy or sell it. It’s kind of annoying. If that were fixed it would be an easy 5 star. Trades go through really quickly it’s a pretty decent app if you can get past the having to go back and forth. Just add the dashboard or can call it control room or something doesn’t really matter just need that one page to make decisions on.

by Cyber Nexus

This is an amazing app and site to buy crypto everyone giving it 1 star doesn’t understand crypto and Is just getting into it probably because of DOGE. It does take time to understand the screens and menu a bit but it’s by far the best app to use for crypto. It has the lowest fees for buying and the most options of coins. It’s not as easy as coinbase or if your here for the doge just get robinhood but if your serious about crypto and are looking to invest and hold it for the long term this is BinanceUS for you people are getting into crypto and think they’ll get rich in a few months don’t understand it and that’s not how it works. ‘Good things to those who wait’ people making lost of money off DOGE or ETH or Bitcoin are dumping $$$$ like over $250,000 easy to make those gains

by Codster25

Pretty good overall! It’s functional and does what I want. Only a couple small interface issues but that sort of thing happens when you create an app out of a website

by Huffs Victoriously

I was waiting for the Binance us app for a while. Now that I can trade mobily and set custom alerts that send me notifications I love it! Seriously if you’re a pro or a beginner that wish’s to start investing or trading in the crypto space (which you should we are in the beginning of a bull market) you should def get BinanceUS!

by Paul_S_131

As a user of the original Binance app, this app continues to deliver excellent user interfaces and reliable technology with BinanceUS for the US-based exchange. Binance and its CEO has molded itself into one of the top, and most trusted, crypto exchanges. I'd recommend this company as a whole to any newcomers, especially BinanceUS and their app Binance Academy to help familiarize themselves with crypto, it's tokens, trading lingo and tips, and more.

by Ncomsnxhis

I have used Binance for years and have recently switched to Binance US after the change of their policies. BinanceUS is the best one I’ve used so far. Great user interface and I haven’t run into any bugs at all!

I’m very excited for the features and new pairs they plan to add in the future.

by MukunBTC

I have been using Binance since it’s inception and this is the most trustworthy app in crypto space . User friendly, great customer support & team. I love their top team as they believe in building new things . Thanks for everything guys keep building up and down one day Binance will lead the new era of economy .

by TimBo 714

BinanceUS is truly great! Not many exchanges have apps that function this well so this is a nice change of pace. Hopefully they can start listing some more coins but I know with US regulations that can be hard. At least they are trying though! App runs smoothly!

by Iamowners

The functionality seems much improved over previous versions. I really enjoy the FaceID unlock as well. As a company, they were very thorough to ensure identity. This makes me feel much better about using their services. Keep up the great work, this app!

by Orlandero

This is buy far the best crypto exchange out there, they came just in time and saved us all from those ridiculous trading fees Coinbase had passed through. The verification takes a bit but it’s super easy once approved you are golden to start trading! Thanks Binance US!

by Not A Complainr

I must say that Binance App is by far the best app. Everything you need in an exchange brought to you in a mobile app. Most crypto exchange apps are limited in functions and limited to a handful of coins. When it becomes available to New York, it will be the Great Binance!

by Ffggyfg34

Binance has the lowest fees I’ve seen so pared to other exchanges. I’ve heard many good reviews on Binance. Binance US is, I would say, the greatest platform for US traders. Give it a shot! They have a site and mobile app, for new users it’s easy to understand and start trading.

by HawkeyeNation9

BinanceUS has been long awaited and Binance delivered a solid product. Easy to use and understand. Fast execution and quick loading of charts and prices. I’m glad faceID has been integrated as well.

by Steventurville_photo

Most streamlined mobile crypto exchange I’ve tried. Makes it easy to maximize your time, money, and research. Charts could be better and I often want more leverage though. But the market experience and bid/asks are spot on.

by JasonPA85

The transition from Binance to Binance US was made super simple with BinanceUS. Same familiar UI, easy to register and get banking information set up. 10/10. Binance only gets better with time as I’m sure the features and assets will.

by CronNinja

I can do everything I need to do easily because of BinanceUS. As someone who loves to accumulate BinanceUS is perfect for me!

I’m able to deposit, buy and transfer to Ledger X all with one hand!

by Xnwoxninjax

As an US citizen it is hard to get a good crypto exchange that is trust worthy and has few to no glitches. Binance US for just coming out as an app works extremely well with no bugs that I can find so far. Very easy to login on, trade and move funds. Thank you Binance for finally launching BinanceUS .