Contact Binance US Support

by Russel Whitney

This app the the basics like placing market, limit, and stop limit orders. It also allows you to use a few indicators but nothing more. You cannot edit the indicators or add multiple types. This is a pain since you cannot edit what moving averages one might use or how many, you are limited to three specific ones. You cannot even draw lines. I also noticed that there is no OCO order option available like there is on the website. For Binance being what it is, you wouldn’t think they would have such a basic app for advanced users. Give us more features like the desktop version (the TradingView version). I shouldn’t have to form a new trading strategy based on limited features because I am using the mobile app instead of the website. Oh yeah, it is also slow when trying to navigate through the app.

Now I rate this app as a one star. I bought KNC with USDT and it ran up 10% in a few minutes but my account didn’t move much. This is because my money was USD not USDT. After I noticed this, I bought it in USD and sold my USDT. A few minutes later after it ran up more I checked my account and it was down. I looked at the orders and noticed that it all sold as USDT. What the heck Binance??? If it is USD sell it as freaking USD. If I can’t buy with both combined, I shouldn’t be able to sell them either. Nothing like paying fees for an order you never created. Shameful!

by Leodasbarns

I have just found out that this exchange/wallet requires an insane amount of documentation to be able to withdraw, trade or transfer anything that’s been deposited into this platform and I’m upset because I do t have all the documentation that’s required due to the fact that I no longer live at my address on my is required for verification I don’t have a social security card at the moment and I’m having many issues obtaining any type of usable documentation for address verification because everything I’ve submitted I mean everything including items which they inFormed me would be acceptable we’re all rejected so just saying buyer beware there customer service is a total joke they only email you and if you submit more that one email they delete your most recent inquiries and link them all together under one ticket it’s not fair because I’ve lost some money because I wasn’t warned about this issue and now I’ve lost a bit of money because nothing/nobody notified me that you can deposit but not withdraw so like I said beware don’t deposit anything until your totally verified or you may be I. The same boat as me made several deposits and not able to do anything with them !!!!!!!! Bull crap I was under the impression that this service was worth the hype but it seems they just scammed me out of my deposits

by R0m4n_k

Not only did they screw over my brother by selling off his cryptocurrency when he put his money into dogecoin causing him to loose thousands of dollars they also locked my account and won’t verify me, do not use this app unless you enjoy having a huge headache and unnecessary stress that will cause your hair to fall out early, Verification takes an eon to go through and that’s not even guaranteed that you will even get accepted, if they decide the information you send them isn’t sufficient then you will have to go through it again and keep in mind sometimes the waiting process to get verified takes months and they use a third party source to verify you so you don’t know who sees your sensitive information that you provide them such as your social security. Honestly I’m not even surprised that they have 11 major lawsuits currently going on and I honestly recommend you try a different exchange such as KuCoin or bittrex or even kraken because this exchange is the worst and I highly recommend you stay off it unless you like getting screwed over.
P.S. the only way to reach support is through email and when you send an email don’t be expecting to get a response back from their support team, I sent an email a few months ago and still haven’t heard back from them.