Contact FitPro

Contact FitPro Support


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About: FitPro App offers news, publications, tips, and other content on fitness programs, events, products,
and services.

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  2023-11-27

FitPro Customer Service 👿🤬😡😠💢😤

FitPro Contact Information

Listed below are our top recommendations on how to get in contact with FitPro. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact FitPro. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



Verified email ✔✔

E-Mail: chenfengwellfitness@gmail.com

Website: 🌍 Visit fitpro Website

Privacy Policy: http://www.qq.com/privacy.htm

Developer: Shenzhen Well Fitness Management Technology Co,LTD


60% Contact Match

Developer: Smart Wearable Devices

E-Mail: itserver@idoocn.com

Website: 🌍 Visit VeryFitPro Website

54.55% Contact Match

Developer: Flymatrix

E-Mail: rd@hetangsmart.com

Website: 🌍 Visit FitCloudPro Website

50% Contact Match

Developer: Fitbit LLC

E-Mail: android@fitbit.com

Website: 🌍 Visit Fitbit Website

60% Contact Match

Developer: Shenzhen Huadafeng Electronics Co.,Ltd.

E-Mail: zhangy_hodafone@foxmail.com

Website: 🌍 Visit HD Fit Pro Website

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Get Pricing Info for FitPro
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Need help using FitPro? Try their Help Center now!
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Social Support and Contacts

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Read 83 Customer Service Reviews 😭😔💔

3.1 out of 5
Александр
2025-01-09

Здравствуйте! Приобрели смарт часы LK8 pro, а они не работают. Что делать?

Татьяна
2024-10-15

Здравствуйте хочу авторизоваться в приложении, там пишут что отправили мне код для сброса пароля на электронную почту, но оно туда не приходит. Как быть

Deborah Jean Hill
2024-06-10

I am being charged for something I did not sign up for and I do not have one of these watches. This is fraud. STOP CHARGING MY CREDIT CARD!!!!!!!

Jama Phillips
2024-02-17

I am being billed for this service and I have not signed up - how do I have this refunded?

Phil K
2023-07-21

This app is not compatible with the Motorola ZTE Z5158.

Sunil Kumar
2023-07-03

Band has been damaged Kindly share service centre no and address of Delhi

Mohan Kandekar
2022-08-17

My screen has been cracked kindly suggest where i can change (service centre address) in Mumbai or Navi mumbai in Maharashtra.

CHANDAN KUMAR DAS
2022-06-20

I, Chandan Kumar Das purchase a watch from amazon last week but a problem arise in my watch. Please send me an address where solve my problem as early as possible. My phone no. is 9432401982. Thanking you, yours Chandan Kumar Das.

James P. George
2022-06-04

I bought this watch through Amazon and i fixed it through one of my IT skill man, it worked 3weeks pressure remains same Oximeter reads the same, steps changing while iam doing treadmill. NOW:- it stopped charging now, tried to shift different points but no luck, please advise by return, what to be done.Tel 8301061039

Surya
2022-06-03

Its not working its fully charged

Saloni
2022-05-01

Crack on main screen can be repaire.it..

Alabede Olugbenga
2022-02-07

How n where can I fix my Fitpro Smart watch screen?

Neda Boyouk
2022-01-19

hi i have bought a fitpro and the screen is frozen what should i do ? i could not reset because is not connected to my iphone .

Nitesh Chettri
2022-01-13

My screen has been cracked kindly suggest where i can change in Siliguri west bengal in India

Alisha Ali
2022-01-04

Issue in charging contact as soon as possible

Katelyn McCain
2021-12-25

My fitpro watch has been in DFU mode since 7:30 this morning what do I need to do

Divyansh Jamhoriya
2021-11-26

What is not working properly and again and again the time was changed and I got can't I will connect the my was still not connected

Firoj Sheikh
2021-11-17

Pitpro smrat watch no warking and big problem in better .....big low.. I am 😢...

Gopal Sharma
2021-11-17

I am purchase a single watch have 2days working only and after watch yet not start my watch I am very dissapointed please solution as soon as possible

Vikas G Kathiriya
2021-10-22

Not working and not swich on my watch

Linda Champlain
2021-10-07

I've only had it for 2 wks watchband has broken little nub broke off can i get a new band like a pink one will you let me know you got my e-mail can't wear it i liked it

Chelsea Burnine
2021-09-29

Look I have been trying to set up my new watch and it is saying that I keep putting in the wrong pin but I have tried 3 different pins and it is not working so please someone help me

Imran
2021-09-25

My smart watch no connact dyce my mobile phone please help me

Steven Thompson
2021-09-22

This watch is a piece of junk...order # 50ef45efd5...It is not the item that I ordered(not even close)..I demand a full refund and a return of this useless watch

B Karthikeyan
2021-09-18

Sir, I'm buy the smart watch for Amazon, I request to claim the warranty for my Fitpro smart watch display is not working I have 5 year warranty. But how can I replacement.

Susan
2021-09-15

The Fitpro watch is garbage. The top of watchhascome off. Only had a little over a week. I would like a full refund

Kushal Kumar
2021-08-31

I received a damaged watch that is not connected to the charger I called you customer care. but from there i don't get any response , pls return this watch and get my fund return.

It Seems That All May Be Working But I Can't Set The Time Of Day. I Have Gone Through Howit Says To Set The Time In Settings And There Is Nothing In Settings Rhat Will Let You Set The Time. Not Much Of A Watch.
2021-08-19

Can't set the time of day on the FitPro watch I bought.

Jill Parker
2021-08-18

I bought this watch as I suffer from arterial difibulation and the adverts stated that you could use it to give you an ECG, it doesn’t at all and I’m not at all happy with the quality of the product at all . I wish to return the item and get a full refund.

Ankit Yadav
2021-07-19

The product is damage

Raghav Singh
2021-07-05

Mera kahna yh hai ki meri smartwatch series 5 44 mm ka touch tut gya kya aap bta sakte hai ki kaise banega aap ki mahan kripa hogi

Galya Sabeva
2021-07-04

Hi, my Fit Pro will not even indicate charging when connected by USB.

Nasir Abdullahi
2021-06-18

I bought my own almost five month ago and is not connecting. When I try to connect it only Bluetooth base connextion and set up is connecting but the time setting and user setting is keeping saying commiting before the app will said disconnecting. Who has an idea pls

Gurri
2021-05-28

Hey guys , yes i know who ever out there like me bought this watch online showing heavy discount has fall for the scam. And ofcourse i know this watch is just not it but i does WORKS . first charge it with any of usb chargers. Iam doing with super charger. Next install fitpro app from playstore the green background white color P is the app. Then make a profile on it first and then turn your phones bluetooth . Now search for watch from the app and also search from search option from the watch to get them paired

Gurri
2021-05-28

I bought 2 for my self too recently . No doubt its just a copy of some watch because fitpro dosent have any fitness watch . Its a scam selling cheap made watch selling at 100% profit. But yes it does connect it works woth a fitpro app on my samsung m10 .I mean leaving the camera capture and call or text alerts rest all works . Well now because iam stuck with i guess will be replying again if txt and call alert works as well

Judy Holdaway
2021-05-25

Watch won’t cync with app I wish to return but can’t find an address can you help

Vishal Desai
2021-05-07

Contact kanekt to fitpor app my vich

Mohammed Aslam Kashmiri
2021-04-26

The Fitwatch I received tomorrow 25 of April 2021, This Fitwatch doesn't work . Please contact me I would like a refund without legal action

Keith Connaughton
2021-04-22

Received 2 FitPro watches today. Watch not responding to the app - what a load of rubbish. No customer service contact details on the paperwork. I don't know who to contact to get a refund. These scam companies should be outlawed, they are just thieves.

Clyde Hanson
2021-04-22

This watch has no connectivity to this FITPRO app. Where do I send this watch to for a refund? I'm very disappointed, the reviews were terrific! What happened to customer service? Regretful, Clyde Hanson

William Taylor
2021-04-17

Can’t sync to phone. Bracket screen will not stay on. Results are not accurate, but are fake, programmed to look real. The people behind this should be castrated and made to eat these fake watches.

Rajen Lama
2021-04-01

I would like a refund without pursuing legal action, got a delivery on 30 March 2021. Fit wise watch your health Steward is a fake. Please call on my mobile.

Lisa Sersen
2021-02-24

I just got this watch and it a cheap useless peice of crap. It wont sync, the app is full of ads and cheaply made, instructions are way too small to read. All the watch does now is say "power down". How do I get a refund, huge disappointment.

Sunil Pal
2021-02-20

On Feb 19th I got this watch and immediately mailed the suppliers in Delhi to refund my money as it didn't have the features as promised in the advertisement There is no response to my 15 mails proves that the company is a fraud and mislead its customers The suppliers did not even respond to a single mail No customer service number ,nor companies number is mentioned any where I plead to all customers to join hands and take legal action on this fraudulent company immediately before others are cheated I even have decided to travel to Delhi and find out this company and today will lodge an FIR against this company The Address of this company is The Smart Accessories Store ,Ground Floor ,Premises no 67 ,3rd Lane ,Shastri Park ,chandler Nagar Delhi _51 ,110051

Don Dean
2021-02-19

one watch only says "device disconnected" no matter how many times I go through the instructions and the other one won't charge. Please contact (585)485-3775 or (585)352-1751 if this is not a scam to assist with making device work or for return of product. If I don't hear back by 2/22/21, I will attempt return and voice that this is a scam online

Tina Langford
2021-02-12

My watchband broke within a few weeks. I cannot wear the watch because the fastener is broken. Does anyone know how to reach customer services? I have tried every way online to no avail. I would like a refund because the watch doesn't do what it promised. "Celebrity reviews" all fake.

Peter Sweetman
2021-02-11

Watch won’t synch, instructions near to useless

Mary Ekweozor
2021-02-09

Fone not fit for purpose. Anyone know how to return it as I cant find anything. Why is this company aloud to operate in this country..

Ike Nombrado
2021-02-05

The watch I bought doesn't work. I want a replacement or a refund.

Newton White
2021-02-01

My fitpro arrived and will not charge. It has been charged over night and will not turn on.

David
2021-01-26

FitPro smart watch, I bought three of them and I am already having problems two of them broke were you hook it up to your wrist the advertisement sad guaranteed for 3 months we love the watch I just need two more bands for replacement can you please get back with me I need a phone number so I may explain in detail my name is David please reply I paid $123 plus tax

Bob Bates
2021-01-23

My watch told me time for 4 days went off will not charge Tell me where I can send it to get mocha back

Donna Schepelenko
2021-01-21

Really??? What a rip off. When you order this piece of crap the reviews are great. When you try to connect it to the phone and then read the comments apparently none of these things work. No morals!!!

Mary Moletsky
2021-01-11

Got this fit watch. No charging cord to charge. No way on turning it on. Just a tiny booklet with no explanation how it works or get in touch with you. Want my money back. It is unusable.

Graham Brown
2021-01-10

Watch Will not connect with my phone

Robert L. Piper
2020-12-31

this watch go to setting and all comes up device Disconnected on anything i touch nothing works. I deleted the app and reloaded it nothing, would like my money back but can't find any information on how to get in contact with you.

Carol Mattis
2020-12-29

I am getting allergic reaction to band. I purchased 2 FitPro watches and I want to return both. As older people we find the band's very hard to manipulate. Please advise how to return for refund.

Carmen Crowell
2020-12-28

Yes I need the charger so I can use the dam thing. Send me a charger.

Carol Weiss
2020-12-28

Fitpro went synch steps

SANKAR KADAYAM RAMIAH
2020-12-28

Sir my watch is not getting charged till day one. Kindly advise and replace

Gaye Hodges
2020-12-15

This watch will not charge, therefore I cannot use it. Please refund my shipping and handling cost.

SR Mishra
2020-12-15

I purchased fit x pro watch online . Delivery made without charger . I’m in small city . Can you supply charger online . SR Mishra, BLA Colony Gadarwara , MP-487551

Pavan Kumar
2020-12-10

No battery backup, atleast one hour

Crystal Ellis
2020-12-06

My screen went black with text, dfu. How can I fix this? Help!

Melanie
2020-12-03

Watch only works with a smart phone. Can’t keep time without the app. Cant be set to check vitals on any schedule just by hand. Despite that, I liked the watch until a month into it, the screen went and stayed black. No way to contact FitPro about warranty. Watch is now useless and no way to get replacement or refund.

Marc Silverman
2020-12-01

This watch I purchased does not work. Please contact me, I would like a refund without pursuing legal action. 410-980-0530

HRC
2020-11-25

I recd the FIT X Pro watch this morning and I m trying to charge. Not charging since 4 hours. What a fake.

Ganesh
2020-11-18

disable to watch every 10 mim

Adewunmi
2020-11-13

FitPro app has stopped functionin. Will not connect to my smartwatch. This is fraud barefaced as I cannot contact Apps developer

Monica
2020-11-04

This fitpro watch had charged the first time and I just got to see the features of the same. I tried to pair it with the app but it didnt. I got busy and later during the week and thought of trying to pair it with the app again. I tried to charge it again as the charge had run out but it hasn't charged at all. It is dead!! The quality is terrible but I thought it's ok for the price but what to do with a dead watch that won't even charge?

George Scarabello
2020-10-29

I ordered two watches from you one will not charge and the other will not link to my phone and no way to contact will stop payment

Ingrid Van Damme
2020-10-29

Ik heb in september een fit pro watch besteld. Betaald op 27 september 2020. Betaling aan fitdaily Hilversum. Ik heb nog steeds geen uurwerk ontvangen. Graag dringend refund!

Alok
2020-10-24

Its a fraud. The watch doesnt connect. No call center number to reach out to. No support. Seems only a prototype. I need refund of my money and dont know whom to approach. Irritated at the helplessness and no control exercised by cyber security to curb such sham/ fraud.

Mitesh Bari
2020-10-23

Dear Supporter, i can not purchase Fit pro Plans. Why Your Debited Money in my account So please Stop this Non sence. and give me Back my all Money.

Dheeraj Kumar
2020-10-18

I purchase m5 buzz today order by Instagram. Bt function button not work. Please help me

Peter Saunders
2020-10-16

Please contact re: return and full refund as within 30 days. Have emailed as per policy and had nothing back! Order number 60723B9EE4 Many thanks

Gil Lorona
2020-10-13

My watch not charging, I would like a new watch or refund please!

KANCHAN
2020-10-13

Got delivery today but watch not charging nor working..please don't cheat the customer

JAGANNATHA SWAMY SREEDASYAM
2020-10-11

After going through a very positive review I placed order for one. After receiving it, I charged it as per instructions and downloaded the fitpro app on my Android smart phone, but failed to establish Bluetooth connectivity between the two. I tried on my tab and another phone without any success. I tried to check my BP. That read only 104/78, but my BP is 128/85. Even tracking my walking profile, for 30 minutes brisk walk, the steps 3464, calories burnt 54 and distance covered 2.4 km. But the actual figures are 4678, 85 and 2.9. I strongly recommend other friends not to try this and waste money. The most unfortunate thing is that the contact information is not available and the sites I tried are just saying that the website is not available.

WILLIAM AYES
2020-08-21

watch will not even indicate charging when connected by USB. Does not work Please offer instructions for return and. Refund. I This is my second notice. Next will be a review and a email to the BBB.

Hot mess

2022-04-27

by Mo's-IPhone

I wish this would work with my new fit pro. It has everything I wanted in an app. It will NOT connect to my device. What am I doing wrong??

Won’t Pair

2022-05-04

by Oshen Watch

Hours spent on the two watches finally received and they will not pair. Contacted a customer service person and they could not help me. They sent me a uTube video to pair the watch and it was the same one I found before calling still useless. I can get the watch to measure the medical parameters by just turning it in and holding it on my wrist, nice feature and it’s the reason I wanted to purchase this watch. They gave me a discount to avoid shipping it back with the intention that the above uTube video would solve the problem. I will now contact the bank for a fraudulent product for credit. What are they thinking not many folks can pair the watch so I’m glad it’s not me. There has to be away to get them paired but who do you call

Don’t worry, your watch works, it’s just the app

2022-05-11

by McFungusChungus

If you got the oshen watch, this is the wrong app. This app is not the official one which is why it does not work for your oshen watch, the official app, is the one with the light green logo titled fit pro. Also, I tried this one first too, but don’t think oshen watch is a scam. It’s not. It can be charged by simply getting a USB port and plugging it in after taking out the strap that covers the two small rectangular golden thingie majiggies. I ordered 4 oshen watches, and they all work well. Keep your oshen watch to charge for around 2 hours, then plug it out and touch the button. I hope this is a helpful review as many people seem to be struggling with this.


Have a Problem with FitPro? Report Issue




Why should I report an Issue with FitPro?

  1. Pulling issues faced by users like you is a good way to draw attention of FitPro to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a FitPro customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using FitPro.


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