Tijuana Flats Reviews

TijuanaFlats is designed where its ok if you run a happy path. First issue is if you setup a taco, once you set your toppings it feels odd th way it saves. Then if you want to change the toppings after going back, you hit the starred item which is btw a dumb way of showing current selection and it literally clears out your choices. It doesn’t ask if you want both tacos the same, makes you go through and tailor each one leading to possible fat finger errors. After setting up a taco, should show a better summary of what you chose.

Overall, took me way to long to place an order for four people and then in the end I screwed up with the wrong protein due to confusion. I write software for a living so I expect this will be even more confusing to non tech. Overall TijuanaFlats feels like it was developed ten years ago.

Oh, and it doesn’t even support Apple Pay.

I used to enjoy going to Tijuana Flats a lot, but I’ve way too many issues with TijuanaFlats to the point I’d rather go somewhere else. I typically order the same thing every time, but between the fact that you have to have a different favorite for Tuesday’s and Thursday’s, even if it’s the exact same item, to the fact that their menu updates seems to break any favorites you have, just make it a bigger hassle then it’s worth. Today I wanted to order my saved Tijuana Burrito and got a message that item was no longer available. Strange, because when I went to the menu, there it was. Then when I set all my options again to add the item, something got messed up and it ordered the default options. Didn’t figure that out until I got home though. Tired of having to reset all my favorites I don’t have this issue with any other restaurant. Deleting TijuanaFlats.

I tried to order with my login which I used to always use, but due to the new systems I was forced to create a new login but I can’t because I have some old info matching the new info. So I tried to call but they don’t take calls anymore. So I downloaded TijuanaFlats but it’s not as user friendly as the site is - which is what I wanted to use in the first place. I got too frustrated and ended up getting Chipotle. That’s how easy it is to lose a loyal customer of 5 years.

I enjoy using TijuanaFlats and am happy about the hot sauce options now available as well as the happy hour menu on the weekend but I am unable to use any of the rewards I earn because they expire so quickly and are only available for dine in or pick up, not for delivery, and not with any other specials even if you purchase something at retail along with something on special so I can’t use my rewards unless I visit the store a week after obtaining the reward and make sure not to purchase any specials therefore deeming all rewards useless at least for myself.

The options within the different menu items change frequently making TijuanaFlats fail when you try to reorder because the sauces or some other item are reorganized. Then this week, it let us repeat our order from last Thursday, but didn’t copy over all of our customizations, so now we’re left with toppings on our bowls that we don’t want. The food tastes great when they make it the way we want, but I’m frequently frustrated with TijuanaFlats .

TijuanaFlats works ok if you don’t mind getting random notification every day about things you don’t care about in an attempt to harass you to go buy a burrito.

I’m personally a fan of using the webpage (from a computer) to place orders, but using TijuanaFlats doesn’t charge the arbitrary services fee.

If my options are paying $0.75 for the convenience of ordering from a computer, or have an app that spams me with notifications I don’t care about, I’ll just use Taco Bell’s drive through next time I want a burrito.

TijuanaFlats is easy to use. I don’t think it’s possible to get information on the menu items (descriptions and calories). Basic functions I would expect, such as ApplePay and tapping or copying the curbside number and order number to call/text, are absent. Typing in 10 digits for a phone number and then another 10 digits for an order number on a phone is not very convenient.

We stopped tonight per friends suggestion…entered door & felt like idiots as we spun in circles trying to figure out what-where—-to do. At about the point we were going to exit, a young gal customer who was leaving stopped & pointed to menus & then told us to go to the front to place order when ready. Once past that point it was wonderful…staff at counter were very friendly & helpful, while we ate a young lady came & asked us how we were doing, very nice. I did tell her that we had found our first few minutes totally confusing and everything else was super! Food very fresh, tacos & the soup was wonderful…all the different sauces to try…wow! Just would have been extra nice if staff had acknowledged us right off & offered info. We will be back!

TijuanaFlats works well for placing orders, but it could use a couple of changes. Fist of all, I pick a time when I start the order, please trust me. The “I’m on my way” thingy is needy and unnecessary. Also, why not just add an “I’m here” button *in* TijuanaFlats for curbside orders? (Five Guys does.) Lastly, a “no straw please” selection in addition to “no utensils” would be pretty swell.

I’ve had Flats at several different locations over the years but this one is by far the best! I’m a regular at this location because I’m everyone here is accommodating and friendly. Shout out to Megan for her great service. I have never had a problem with the quality of my food, or an incorrect order. I absolutely recommend giving this location in particular a try!

What an incredible team at the Sheridan location. They are always moving quickly and paying attention to the needs of the customer. Stopping by is a highlight of my day, thank you Team Sheridan.

General Manager Madison Lanius is very personable with all of her customers. The dining room always appear clean and free if debris. The food is a great quality for an affordable price. The staff are very accommodating to ensure everyone is happy with their food selection. This is a great place to enjoy some down time.

Great special on the weekends during their happy hour time. Though the food seems a bit less, still filling and you can’t beat the price for the quality. I’d like to recognize Gaby, she went beyond to make us feel at home.

I’ve been coming to Tijuana Flats for about 5 + Years and the friendly service and great food has me coming back for more. Now that the apps out it’s even better with benefits to already great experience. 10/10 I always recommend.

Love your food, never knew you had an app. So excited to earn rewards and it’s a very fluid and intuitive app. Easy to use and THANK YOU for making it so easy to customize instead of having to write lengthy notes on each item.

You guys rock and I’m happy to support such an awesome company.

Last week Campbell took our order and she was friendly, helpful and attentive. This week she was on the floor checking in on tables to make sure customers were happy and comfortable. We didn’t need to seek someone to refill our drinks because she was on it. Thank you Campbell for making our visit to Tyrone’s Tiajana Flats a nice one. Plus, the food is great!

The food was delicious but without great customer service you won’t get repeat business. Everyone was very pleasant but Rachel helped us and she was very sweet, knowledgeable and helpful. She’s the reason we will be back. I’m big on customer service and tend to stay away from places that don’t treat me as nice as I treat them. Kudos to the person who hired Rachel as well 😁

To start the cashier Soraya was completely AWESOME! She has a wonderful personality very informative. The other hand there wasn’t enough taco filling in the taco and it was cold when it came to the table but it was resolved. The queso was very bland and thin almost watery was very messy and hard to eat. The fillings in the flautas were very lacking as well we ordered the chicken one and a beef one even the chicken quesadilla.
Thank you

1st time ordering curbside in the Tijuana Flats App and the order was FLAWLESS! The service was only comparable to the awesome food. Brandon, (I hope I got his name correct), made everything right since I had some challenges ordering in TijuanaFlats . The Burrito and Chimichanga were not only delicious but HUGE!!! Together with the chips and condiments this will be lunch for tomorrow. I cannot recommend the Sheridan Street location enough. Order and enjoy!

We travel a lot and I just discovered the TFlats ap! I am not all that tech savvy but it was very easy for me to use the ap! It was super helpful in locating the nearest TFlats restaurant and being in a motorhome we needed it to get us directly there and it did! I hadn’t even thot of being able to earn rewards, get discounts and receive notifications but this ap has it all! Thanks TFlats !

Now I can earn points on my favorite tacos!!! Easy to navigate and user friendly!

The food, the presentation, and did I mention the director of marketing?? Wow.

I love the food! And TijuanaFlats is super easy to use plus you get a free trio just for signing up!

I can’t wait to order with ease and gain rewards with this new app!

So exited Tijuana Flats has an App! They’re one of my absolute favorite restaurants. Can’t wait to start earning rewards for eating tacos! 🌮

TijuanaFlats is very intuitive and easy to use. Thank Flats for finally launching this!

I love TFlats and have been waiting for the day they got an app! Can’t wait to rack up rewards and have all my orders saved down and ready to be re-ordered with a simple tap of the screen. Thanks TFlats!

So excited Tijuana has an app to order from! I’ll be using this much more often and I love the promotions it gives as well! Stepping up Tijuana! Got my free trio today!

So excited for this awesome app. It makes it easier than ever to have tacos delivered right to my door! Also love that I get rewarded every time I order and share TijuanaFlats with my friends.

I’m not big on aps really, but love the food at TIjuana Flats so decided to check out their new ap. This is great! Locations helped a lot as I travel plenty. Like that I can get rewards. The ap is easy to use too.

This is my favorite restaurant and I’m so excited to see there is an app available now so I can have it delivered during this covid -19 pandemic. Thanks Tijuana Flats for consistently serving up fresh and delicious food!! Can’t wait to order my bangn chicken tostados!! You guys are the best!!

Never disappointed when I come to this place! Whether it’s Taco Tuesdaze, Throwback Thursdaze, or any other day of the week, food is always amazing! Their Queso blows away the competition, Moes and Chipotle have nothing on this place! 10/10 recommend!

T-Flats is my favorite restaurant and now they have a rewards program! Earning points is easy all you do is scan TijuanaFlats after a purchase in-store or even with online orders (done through TijuanaFlats as well!) - Also a super easy store finder to find a tflats nearby when I’m not close to my usual spot. Love it!

TijuanaFlats looks awesome... so glad they have an app now! My favorite place for great Tex-Mex food. Way to go Flats!!