Contact Tijuana Flats Support

I used to enjoy going to Tijuana Flats a lot, but I’ve way too many issues with this app to the point I’d rather go somewhere else. I typically order the same thing every time, but between the fact that you have to have a different favorite for Tuesday’s and Thursday’s, even if it’s the exact same item, to the fact that their menu updates seems to break any favorites you have, just make it a bigger hassle then it’s worth. Today I wanted to order my saved Tijuana Burrito and got a message that item was no longer available. Strange, because when I went to the menu, there it was. Then when I set all my options again to add the item, something got messed up and it ordered the default options. Didn’t figure that out until I got home though. Tired of having to reset all my favorites I don’t have this issue with any other restaurant. Deleting this app.

The app is designed where its ok if you run a happy path. First issue is if you setup a taco, once you set your toppings it feels odd th way it saves. Then if you want to change the toppings after going back, you hit the starred item which is btw a dumb way of showing current selection and it literally clears out your choices. It doesn’t ask if you want both tacos the same, makes you go through and tailor each one leading to possible fat finger errors. After setting up a taco, should show a better summary of what you chose. Overall, took me way to long to place an order for four people and then in the end I screwed up with the wrong protein due to confusion. I write software for a living so I expect this will be even more confusing to non tech. Overall the app feels like it was developed ten years ago. Oh, and it doesn’t even support Apple Pay.

I tried to order with my login which I used to always use, but due to the new systems I was forced to create a new login but I can’t because I have some old info matching the new info. So I tried to call but they don’t take calls anymore. So I downloaded the app but it’s not as user friendly as the site is - which is what I wanted to use in the first place. I got too frustrated and ended up getting Chipotle. That’s how easy it is to lose a loyal customer of 5 years.