Contact Tijuana Flats Support
Company Name: TJF Holding Company
About: Tijuana Flats Restaurant Group is a fast-casual restaurant chain offering made-to-order Tex-Mex
cuisine with fresh ingredients
Headquarters: Maitland, Florida, United States.
Tijuana Flats Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of TJF Holding Company
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Tijuana Flats Website
Privacy Policy: https://www.tijuanaflats.com/privacy
Developer: Tijuana Flats
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5 Most reported problems 😔💔
We got dinner tonight To go. The salad bowl that was ordered had no lettuce. I was to get 2 beans on the side. No beans. Was told that the sour cream on the side was included. They put in one container and charged $2.89. Very dissatisfied. Check 549820449281
I have purchased Tijuana Flats gift cards directly from my Casselberry, Florida location, usually for Christmas and then we try to use them throughout the rest of the year. The last two times I’ve been to the store. They tell me they’ve gotten a new POS system and the old gift cards no longer work.????? I do not remember any notification, any emails, any details on the app notifying me to use the gift cards quickly because they’re no longer gonna be working. Now, supposedly there is some information being taken by the store representatives who confirm there’s a balance and then getting back in touch with you although we haven’t heard anything back on two different cards. I’ve tried to also call customer service but if you’ve ever tried to contact you, wanna Flats customer service you know you can’t get through
Every menu change I lose my favorites
by Murphybp2
I used to enjoy going to Tijuana Flats a lot, but I’ve way too many issues with this app to the point I’d rather go somewhere else. I typically order the same thing every time, but between the fact that you have to have a different favorite for Tuesday’s and Thursday’s, even if it’s the exact same item, to the fact that their menu updates seems to break any favorites you have, just make it a bigger hassle then it’s worth. Today I wanted to order my saved Tijuana Burrito and got a message that item was no longer available. Strange, because when I went to the menu, there it was. Then when I set all my options again to add the item, something got messed up and it ordered the default options. Didn’t figure that out until I got home though. Tired of having to reset all my favorites I don’t have this issue with any other restaurant. Deleting this app.
Bad ux design flow and usage
by BrianSeekford
The app is designed where its ok if you run a happy path. First issue is if you setup a taco, once you set your toppings it feels odd th way it saves. Then if you want to change the toppings after going back, you hit the starred item which is btw a dumb way of showing current selection and it literally clears out your choices. It doesn’t ask if you want both tacos the same, makes you go through and tailor each one leading to possible fat finger errors. After setting up a taco, should show a better summary of what you chose.
Overall, took me way to long to place an order for four people and then in the end I screwed up with the wrong protein due to confusion. I write software for a living so I expect this will be even more confusing to non tech. Overall the app feels like it was developed ten years ago.
Oh, and it doesn’t even support Apple Pay.
Lost my business....too hard to order
by Chrissb*tchh
I tried to order with my login which I used to always use, but due to the new systems I was forced to create a new login but I can’t because I have some old info matching the new info. So I tried to call but they don’t take calls anymore. So I downloaded the app but it’s not as user friendly as the site is - which is what I wanted to use in the first place. I got too frustrated and ended up getting Chipotle. That’s how easy it is to lose a loyal customer of 5 years.
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