Contact A Better Routeplanner ABRP Support

Don’t make the same stupid mistake that I did by purchasing an annual license only to find the software does not work and is just as much a fail as the absolutely non existent customer support. Almost every entry leads to a “We could not calculate your plan.” This is with default settings and simple trips. Forget about round trips, then I get all kinds of error codes. This app is currently not functional. And, of course, when my criticism is public, there is an immediate developer response which actually makes no sense whatsoever if you read it. Try getting something helpful in terms of real assistance if you ask them through support channels though as there is nothing but crickets. And forget about any refund for annual memberships.

I don’t know how this app makes decisions but it’s supposed “routes” are nuts. For instance, if I ask it for a route for a Chevy Bolt from Pheonix, AZ to Montrose, CO it wants to route me all the way North to Rte 70, which then requires another 60 minutes to get South to Montrose. Worse yet, this route has distances so close to max range that the app has me going 3 hours with the warning “Fo not exceed 45mph”! If I try to “force” a more logical route through NM and Cortez, CO, it then wants sends me on a completely pointless trip West from Cortez just to charge enough to get… back to Cortez… If I put Durango as an intermediate stop instead, it does the same, except it wants to send me East to Pagosa Springs, to charge just enough to get back to Durango. An app that just showed charging stations would be much preferable to this pointless “trips just to charge to get back where you started” game.

As others mention, the core route planning feature works ok sometimes but then every “bug fix” update should really be relabeled as a “break existing feature” update. Like for example the latest update broke the route planning completely and uninstalling and reinstalling the app didn’t help. A few months ago they broke the routing using L2 chargers. It came back but it’s sporadic and buggy and certain routes that worked just fine with L2 charging before are now completely broken. Anyway, you’d think that they’d be tripping over themselves to make the app usable enough for me to pay the subscription but I think the developer needs to get their house in order and at least be transparent about why features are broken or removed. Also their support forums are a ghost town. So no recourse there either.