United Illuminating Reviews

After being talked into going paperless, with this "App", while moving twice now during the pandemic, I have been completely locked out! I have been a UI customer for over 30 years, never missed a payment. By the time something connected in cyberspace, my bill was $2700 for 6 months. Spent another 4 months, on a payment arrangement to be locked out again and moving. Errors of multiple accounts, different user names, this email address is already registered, passwords across my IOS devices have NOT changed. Bounces right back to "try again later" or as in right now a 24hr account lock out , miss another payment date or pay with a fee.
When calling to explain this to the UI, all I get is UnitedIlluminating has nothing to do with us, sorry and they speak to me as if calling to NOT pay a bill. It has made an already stressful time more stressful, spending way to much time installing reinstalling, on hold , emailing the developers, resetting passwords.
I lived through a pandemic with zero help from CT. I can live in the dark. Scammers with billions in federal funding, never again.
4 kids with devices and 10+ years later I am writing my first review.
Good freakin Luck

There are no electronic options to pay your bill. I have an iPhone 12 Pro. UnitedIlluminating crashes repeatedly. It worked 3 times then it started crashing. I tried deleting and downloading again no luck. Then I go to the website and go to billing and it always says my session is expired and to log back in. I tried doing the EZ pay option but it charges $4 to use and if you call on the phone they charge you. It’s not that it’s a lot of $$ but it’s the principal all other options (website/app) should work. I clear my cookies etc and nothing happens. Terrible app with an equally terrible website.

But should have some sort of way of giving you the option or show an option to pay the past due balance if you are a day or two past due and not the full amount including the current months bill

I’m so happy to use UnitedIlluminating, it’s easy to use and gives full access to account and products available. I live in an area that unfortunately outages happen frequently UnitedIlluminating makes it super easy to see outage updates and report no need ti call! Love it !

I just got shut off. Then disconnected from a call before I could make my payment. So I paid using UnitedIlluminating thinking I’d have to call again to give them my confirmation #. When I hit PAY, the lights came on as if they were connected. Awesome! Now let’s get those bills lowered please!

Definitely recommend using UnitedIlluminating over any other way of payment. I set the date and it gets paid with no worry. I love that I can see any bill from any month and no more extra fees for paying by phone. And who uses checks anymore?? UnitedIlluminating is the best option!

UI all is easy to use, the only thing we don’t like is when you make a partial payment, your total due doesn’t update. It should update each time a payment is due so you know what you have left to pay on a payment arrangement

The UI app is very easy to use, especially with regard to making payments and managing payment methods. The person responsible for this should receive a commendation, a medal, a parade, a key to the city, and should be revered by his/ her contemporaries as the most brilliant mind of his/her time. Also, a statue should be erected in their honor

UnitedIlluminating is fine, but I use it once a month to pay my bill and would just as soon use the website if it ever worked. But the moment you tap “pay my bill” it gives a session expired error every time.

So here I am wasting my phone’s storage on an app I shouldn’t need, because at least UI’s mobile app team managed to make a working login system.

UnitedIlluminating just doesn’t open on my phone (using iphone 13). I click on it, and it closes doesn’t even open.
Also their website is just the absolute worst too. I have not found a single option that works anywhere. Pay a bill? No, website doesn’t work so I have to call. Download a PDF of my bill? No, website doesn’t work so I don’t even get a bill. Literally click on any part of their website, the tools, nothing. None of UI’s things work.

We all have to pay our monthly utility bills, and I find this UI app to be easy and quick. Takes just a few minutes to make payment.

I could not pay using the website on my Mac and then I used my work intel laptop to pay and then I started getting errors and couldn’t pay on there. I hope there will not be any issues with UnitedIlluminating…

UnitedIlluminating is very convenient and easy to handle. I recommend UnitedIlluminating for everyone the you g and old. Once you set it up you are all set to pay you bill, you can check power outages, make arrangements to move. It is simply the best.

UnitedIlluminating is a snap! With facial recognition, I am able to pay my electric bill without looking up my login info and password. Paying is quick and easy!

The UI provides an easy way to pay your bill check outages, and manage your account. The facial recognition sign is easier than the traditional password sign in.

Easy to access and navigate your account. Easily view statements and setup and make payments. So much easier than calling or mailing in a payment.

UnitedIlluminating works once per download and manual log in….I downloaded UnitedIlluminating , input all of my info, paid a bill and logged out. Subsequent attempts to login, UnitedIlluminating crashes repeatedly. So I deleted UnitedIlluminating , downloaded again, entered my account info, works fine….until I log in again: back to crashville. Two stars because it is a decent app when it works.

UnitedIlluminating has made paying my bill so easy! And I can also check for outages and report issues in my area. Highly recommend.

UnitedIlluminating is extremely convenient, accurate and easy to use! I highly recommend! I am also grateful for the exceptional sensitivity of UI in regards to challenges as a result of the pandemic!

Running on iPhone 13 pro max. Please stay on top of your development team and app updates to ensure this problem does not continue. You are a utility company and I’m sure you want your customers to be happy and get paid. And if this application in store is managed my a contractor or 3rd party software provider. Then you need to either spend more money or stay on top of updates for UnitedIlluminating .

So much easier to navigate than the site, very happy this is finally available.

Well it’s about D*** time!!

Love that they have an app now. Makes logging in and paying so much easier.

It’s about time, make it easier and people can pay easier. Very good UI, the devs definatey need cudos 👏

Very user friendly. Definitely prefer to use UnitedIlluminating over the website.

All the times I looked for an app and never saw anything!!! Finally so much easier.

App won’t let me log in. Says no such account. I double checked and user is and password are correct. Therefor this gets one star.

But too SLOW!

UnitedIlluminating will accept a payment but, they are rejected by United Illuminating a day or so later.