Contact United Illuminating Support

by BecauseICan_333

After being talked into going paperless, with this "App", while moving twice now during the pandemic, I have been completely locked out! I have been a UI customer for over 30 years, never missed a payment. By the time something connected in cyberspace, my bill was $2700 for 6 months. Spent another 4 months, on a payment arrangement to be locked out again and moving. Errors of multiple accounts, different user names, this email address is already registered, passwords across my IOS devices have NOT changed. Bounces right back to "try again later" or as in right now a 24hr account lock out , miss another payment date or pay with a fee.
When calling to explain this to the UI, all I get is the app has nothing to do with us, sorry and they speak to me as if calling to NOT pay a bill. It has made an already stressful time more stressful, spending way to much time installing reinstalling, on hold , emailing the developers, resetting passwords.
I lived through a pandemic with zero help from CT. I can live in the dark. Scammers with billions in federal funding, never again.
4 kids with devices and 10+ years later I am writing my first review.
Good freakin Luck

by TriggaWarning

There are no electronic options to pay your bill. I have an iPhone 12 Pro. The app crashes repeatedly. It worked 3 times then it started crashing. I tried deleting and downloading again no luck. Then I go to the website and go to billing and it always says my session is expired and to log back in. I tried doing the EZ pay option but it charges $4 to use and if you call on the phone they charge you. It’s not that it’s a lot of $$ but it’s the principal all other options (website/app) should work. I clear my cookies etc and nothing happens. Terrible app with an equally terrible website.

by Katrina_2015022018

The app just doesn’t open on my phone (using iphone 13). I click on it, and it closes doesn’t even open.
Also their website is just the absolute worst too. I have not found a single option that works anywhere. Pay a bill? No, website doesn’t work so I have to call. Download a PDF of my bill? No, website doesn’t work so I don’t even get a bill. Literally click on any part of their website, the tools, nothing. None of UI’s things work.